Export Sales Co-ordinator

6 months ago

Westlake, South Africa Cape Herb & Spice Full time

**Role Objective**:
To support the Key Account Manager and oversee seamless execution of customer orders

**Key Functional Areas**:

- Customer communication
- Internal liaison
- Administrational support

**Responsibilities**:

- Oversee loading of orders (or assist loading when necessary) and order confirmation process
- Assist with BOM sign-off and new product readiness
- Drive sales order through the supply chain and keep customer informed
- Assist KAM with internal departmental liaison
- Ensure resolution of shortages or issues related to orders
- Co-ordinate task team meetings for special production projects
- Assist with gathering forecasts and required information from customers
- Maintain customer databases
- Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc.
- Co-ordinate payment and dispatch arrangement

**Education and Required Knowledge**:

- Matric with 2-5 years relevant experience
- Excellent computer skills
- Syspro knowledge is an advantage
- Strong written communication and ability to convey information clearly and concisely

**Personal Characteristics**:

- Good work ethic
- Highly organised, detail orientated and accurate
- Ability to work under pressure and multi-task
- A proactive approach and able to use initiative

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