Insights & Community Manager

2 weeks ago

Cape Town, South Africa AMAKA Studio Full time

About AMAKA

AMAKA is a digital media platform connecting a global community of women sharing Pan-African stories.

With few platforms solely dedicated to capturing authentic stories from the continent, AMAKA aims to fill the gap by adopting a digital-first, multidisciplinary and cross-cultural approach to content creation, storytelling, and editorial production, offering our audience purposeful and insightful stories that represent various African and Afro-diasporic female communities. We serve the vision and voice of the modern African woman.

About You

You will be leading and executing user research for our memberships platform, using the insights and data to develop a membership and community-building strategy for the platform. You will be responsible for managing the growth and development of the membership strategy.

Location: London-based, Cape-Town Based or Lagos Based

Key Responsibilities

User Research
- Lead and execute user research studies, assigning research goals, assumptions and tests to adhere to research objectives
- Define, conduct and drive the creation of a market research roadmap to elicit quantitative and qualitative evidence for new product offerings and opportunities.
- Conduct secondary market research to support the development and creation of AMAKA’s membership and community-building strategies
- Conduct insights panels and focus groups seeking user feedback to develop AMAKA’s product roadmap.
- Work with our Senior product manager to create user profiles to refine and update our product features.
- Conduct research reports and white papers to highlight and present findings.
- Gather data to optimise existing digital products for users
- Support the creation, testing and refinement of membership campaigns, ensuring key metrics are obtained to measure success.
- Understand and identify user dissatisfaction, the drivers and how we can solve these issues to improve our offering long term.

Memberships Strategy Development & Reporting
- Develop a membership and community growth strategy for the AMAKA platform
- Work with our Marketing Director and Editorial team to identify appropriate partners and content creators to increase the visibility and growth of the membership platform.
- Assess membership and community performance on a monthly and quarterly basis
- Work with our Marketing Director to design, develop and implement a membership marketing strategy.
- Work with our senior Editorial team to design, develop and implement an editorial strategy for the membership platform.
- Work with our digital marketing team to design, and implement an acquisition, retention and growth strategy for the membership platform.
- Ensure our membership platform is highlighted across each touch point of the AMAKA universe and products.

*

Membership Management and Community Engagement
- Post and Manage regular membership and community offerings and updates to increase engagement and generate membership signs and conversions.
- Outreach and onboarding of initial platform users.
- Manage the membership budget, ensuring resources are used effectively and deliver return on investment.
- At least six years of experience working in a consumer tech product and/or insights and research-related role.
- Proven background in web analytics and measuring user behaviour, working for businesses with multiple user touchpoints and dealing with a high volume of data from various sources.
- Proven track record of building and scaling online communities.
- Data-driven approach to inform decision making.
- Able to effectively present and explain findings to engage and influence AMAKA stakeholders.
- An expert at obtaining market and customer insights to inform product strategy, proposition development and go-to-market activity.
- Experience in designing and executing market research.
- Strong skills in Microsoft Excel, Google Sheets and/or Google Analytics.
- Be excited to work with the only publisher that connects a community of women from Africa and across the diaspora.
- An interest in African culture and Pan-African community building
- Exceptional project management skills
- Highly process-oriented and very well-organised, with a strong ability to work under pressure, manage multiple projects and meet tight deadlines.
- A natural leader.
- First-class communication skills with a natural ability to work collaboratively within the team and with external contacts or talent.
- A flexible and positive attitude, especially when facing changing priorities and
- challenges.
- Comfortable working in a fast-paced startup environment.

Additional Details
- Start Date: September 19th
- Contract length: Permanent
- Full-time hours: 40 hours per week
- 21 Pays of PTO and 10 Days of Paid sick leave
- Hybrid: Remote work and office

  • Assistant Director: Immovable Asset Management, Ref

    7 months ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to develop and manage the Immovable Asset Register (IAR) and execute related ownership/ custodian functions including the preparation of Strategic Immovable Asset Managemen Plans. **Minimum Requirements**: An...

  • Senior Project Manager

    7 months ago

    Cape Town, South Africa iLaunch Full time

    Lead complex projects from inception to completion Stakeholder management Develop and maintain project plans, schedules, and budgets. Identify, assess, and mitigate project risks and issues. Provide regular project updates to stakeholders and senior management. Grade 12 / Matric Tertiary Qualification - Project Management certification(e.g. PMP, AMP,...

  • Insights Integration Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    Armstrong Appointments is seeking a highly experienced Insights Integration Manager to join our team in Cape Town. In this role, you will be responsible for designing and clearly articulating the desired company customer strategy and prioritising key drivers per customer segment.The estimated salary for this position is R1,300,000 per annum, taking into...

  • Community Manager

    6 days ago

    Cape Town, South Africa Dentsu Full time

    **Experience**: At least 1-2 years’ **Key responsibilities**: Write social media content plans and copy that captures the brand tone and personality Schedule and publish social media content using relevant tools and native platforms Co-ordinate with relevant teams to leverage activity and ensure brand consistency Build consumer trust by developing...

  • Strategic Insight Manager

    4 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Concentrix is looking for a Strategic Insight Manager role at our dynamic Cape Town office for an amazing campaign. To succeed in this role, you’ll need to be a key part of a team of creative data experts adept at manipulating data and presenting insightful outputs in a user friendly self service reporting toolkit. This role requires an...

  • Trade Insights Manager

    1 month ago

    Cape Town, South Africa British American Tobacco Full time

    **BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry.** **To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!** **British American Tobacco** **South Africa** **has an exciting...

  • Insights Executive

    4 days ago

    Cape Town, South Africa British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT SOUTH AFRICA** **IS LOOKING FOR AN INSIGHTS EXECUTIVE TO JOIN OUR TEAM IN CAPE TOWN** **SENIORITY...

  • Business Insights Manager

    3 months ago

    Cape Town, South Africa Luno Full time

    **About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and...

  • Insights Execution Manager

    7 months ago

    Cape Town, South Africa dunnhumby Full time

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

  • Insight and Analytics Manager

    3 months ago

    Cape Town, South Africa IWG Careers Full time

    **Insight and Analytics Manager**: **Location - **Can be based in Eastern Europe or South Africa **Job Purpose** As a Manager within Insights and Analytics, you will be responsible for turning complex sets of data into simple to digest, easy to use commercial insights - which will help define actions to influence the very KPIs you are reporting on. We're...

  • Insights Specialist

    2 months ago

    Cape Town, South Africa Network Recruitment Full time

    Are you ready to join an insurer as an Insights Specialist? Apply today and be part of a team that feels like family and add more value to their team!Qualifications and Experience: Education: A Postgraduate Degree or higher in fields such as Economics, Statistics, Psychology, Marketing, or related business or social studies. Experience: A minimum of 5...

  • Insights Analyst

    7 months ago

    Cape Town, South Africa British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT SOUTH AFRICA IS LOOKING FOR AN INSIGHTS ANALYST TO JOIN OUR TEAM IN CAPE TOWN** **SENIORITY...

  • Insights Specialist

    7 months ago

    Cape Town, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - 3 Years experience in research and/or FMCG industry - Proficient on Nielsen / IRI software - Experience with Power BI software, Power Pivot and Power Query - Experience working with offtake data - Experience with Qlikview, Tableau, or SAP systems - Experience with Shopper Research - Exposure to Spar Insights, dunnhumby or CPM data -...

  • Insights Analyst

    7 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic Cape Town team on a fixed term contract as an Insights Analyst. You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer...

  • Insights Analyst

    7 months ago

    Cape Town, South Africa Webhelp Full time

    **Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic Cape Town team on a fixed term contract as an Insights Analyst. You’ll be joining our fun-loving global community of more than 120,000 passionate...

  • Insight Analyst

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...

  • Customer Insights Analyst

    7 months ago

    Cape Town, South Africa DataTechRecruit Full time

    Customer Insights Analyst Analyst Cape Town - Western Cape - South Africa Type: Onsite **Salary**: Up to R55 000 ctc **Responsibilities**: - Customer Insights Planning - Lead analytics efforts in alignment with the Marketing Manager's strategy. - Collaborate with stakeholders, both internal and external, to utilize segmentation models and market studies...

  • Financial Insights Manager

    1 month ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Network Recruitment: A Leading Gauteng OrganizationWe are a forward-thinking organization that values innovative thinking and exceptional skills.About the Role:This exciting opportunity has arisen for a highly motivated Management Accountant to join our team as a Financial Insights Manager.Key Responsibilities:Deliver actionable financial insights to support...

  • Digital Insights Lead

    7 months ago

    Cape Town, South Africa Collinson Full time

    **Permanent** **London or South Africa** Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide...

  • Communications Manager

    7 months ago

    Cape Town, South Africa Quicket Full time

    _Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and...