E-commerce Product Specialist

2 weeks ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 72381

**Job Type**
- Permanent

**Job Title**
- E-Commerce Product Specialist

**Computer Skills**
- CRM

**Industry**
- Consumer Electronics

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng

**Purpose**
- Managing the selection and variety of products offered by an ecommerce website.
- Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well as the business goals and strategies
- Conducting market research, analyzing customer feedback, and optimizing product pricing and promotions.
- Ensure customer satisfaction by analyzing customer journeys and surveying customers
- Assist Ecommerce team with analysis and improvement of customer processes and inventory improvement through generating product reports for decision making (sell-through rate, sales volumes, average order value, aged-inventory)
- Manage Inventory levels and pricing according to BU requirements
- Brief marketing teams on GTM strategies

**Key responsibilities for this position include, but are not limited to**:

- Collaborate on developing e-commerce customer experience and operational plan to support business objectives and sales goals across business units
- Collaborate across functions and within business unit to effectively build optimum product assortments
- Researching and identifying the target market segments and customer personas for the ecommerce website
- Developing and implementing the product assortment strategy and plan, based on the customer demand, market trends, and competitive analysis
- Evaluating and optimizing the product assortment performance, based on the sales, profitability, inventory, and customer satisfaction metrics
- Identifying and resolving product assortment issues, such as gaps, overlaps, or redundancies
- Recommending and executing product assortment changes, such as adding, removing, or replacing products, based on the data and feedback
- Collaborating with other teams, such as marketing, merchandising, web development, and customer service, to ensure the product assortment alignment and integration
- Manage e-commerce inventory levels and pricing as per business requirements for all products
- Analyze data and performance of e-commerce customer experience to draw performance insights, identify gaps and suggest improvements
- Online customer journey mapping and orchestration & improvement
- Manage online customer experience optimizing for sales and customer sentiment, including:

- Process & journey mapping
- Surveying a subset of customers to understand satisfaction levels
- Manage all CRM / direct communication deployment, measurement and reporting
- Implement CRM campaigns to engage, retain, upsell and recruit prospects
- Provide marketing insight for campaigns using different communication tools including e mail, sms, push notifications etc.
- Database management of Personal Identifiable Information (PII)
- Increase data collection across all touchpoints
- Ensure data is clean and managed in compliance with local legislation and global policy
- Implementation of global CRM tools to utilize, manage and optimize CRM data for marketing campaigns
- Segment data into audiences and enhance and refresh data constantly
- Proactively optimize all activities towards KPIs
- Develop best practice standards based on industry accepted customer experience metrics

**Operational responsibilities**:

- Understanding of an online customer’s journey from Order placement to fulfilment and beyond
- Analytical skills to quickly assess rifts in experience and ability to generate Reports based on retail metrics
- Uploading plans, CE’s, PO’s, invoices, vouchers, process payment once proof of work received
- Develop briefs for BU’s to improve customer experience within departments**Inherent Requirements**

**Required Qualifications and Experience**:

- Relevant qualification or experience in Ecommerce management.
- 5+ years’ experience in buying and building product assortments and online marketing
- Experience in online customer journey mapping and orchestration
- Experience in a direct marketing and e-commerce
- Understanding of the retail e-commerce space & customer journey
- Experience using various CRM tools
- CMS knowledge
- Proficiency in Google Analytics, Adobe Analytics, and Audience Manager preferred.
- Market analysis and trends

**Required Competencies**:

- Experience in ecommerce, product management, or category management
- Knowledge of ecommerce platforms, such as Shopify, Magento, or WooCommerce
- Proficiency in Microsoft Excel, Google Sheets, or other spreadsheet tools
- Familiarity with data analysis and reporting tools, such as Google Analytics, Tableau, or Power BI
- Ability to conduct market research and customer surveys
- Ability to create and implement product assortment strategies and marketing plans
- Attention to detail and accuracy
- Creativity and problem-solving skills
- Communication and teamwork sk

  • E-commerce and Digital Content Specialist

    4 weeks ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    North Riding, Johannesburg, Gauteng - Marketing/Public Relations **E-commerce and Digital Content Specialist (JB3772)** North Riding, Johannesburg R32 000 - R35 000 CTC per month Benefits: Medical Aid, Provident Fund, Profit Share Permanent Are you a dynamic and passionate individual looking for a rewarding career opportunity in the world of E-commerce and...

  • Senior Manager: E-commerce Product

    4 weeks ago

    Johannesburg, South Africa People Source Full time

    Experience in ecommerce and electronic payment business. Product development as well as product features development. E-commerce technical knowledge and an understanding of fintech, banking, and payment business. Lead the development, deployment and management of e-commerce products, define and develop strategies relating to an evolving e-commerce landscape.

  • Digital E-Commerce Specialist

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...

  • Digital E-Commerce Specialist

    2 weeks ago

    Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environment Skills needed Graphic design / Platform Management / Digital Marketing / Data Analysis User Experience / Conversion Rate / Product Management / Payment Gateway Customer Relationship Management / Mobile Commerce / Content Management Communication and Collaboration skills ...

  • Digital E-Commerce Specialist

    2 weeks ago

    Johannesburg, South Africa LMP RECRUIT Full time

    Relevant Diploma plus 5 to 10 years working experience within E-Commerce environmentSkills neededGraphic design / Platform Management / Digital Marketing / Data AnalysisUser Experience / Conversion Rate / Product Management / Payment GatewayCustomer Relationship Management / Mobile Commerce / Content ManagementCommunication and Collaboration...

  • Havas Market Lead/senior E-commerce Specialist

    4 weeks ago

    Johannesburg, South Africa Havas Johannesburg Full time

    Mission and responsibilities Develop and present client strategies to meet their e-commerce needs Execute the e-commerce strategy by engaging the right resources and/or implementing the plan Ensure and measure the e-commerce campaign success; implement optimization actions when required Ensure client satisfaction Ensure optimal delivery Collaborate with...

  • E-commerce & Direct Marketing (CRM) Specialist

    6 days ago

    Johannesburg North, South Africa Paradigm Recruitment Full time

    E-Commerce & Direct Marketing (CRM) Specialist - JHB North This position is NOT remote **Requirements**: Relevant Degree / Diploma in Marketing/Data Analytics. 7+ years’ experience Experience in online customer journey mapping and orchestration Experience in a direct marketing and e-commerce Understanding of the retail e-commerce space Experience using...

  • E-commerce Assistant

    1 month ago

    Johannesburg, South Africa L'Oreal Full time

    **Job**:E-Commerce Assistant **Reports to**:E-Commerce Manager: SSA **Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries.** **KEY JOB ACCOUNTABILITIES**: - Executes E-Commerce strategy built by Ecommerce Manager SSA...

  • JR 415685 - E-Commerce Specialist

    3 days ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job DescriptionManage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and that...

  • JR 415685 - E-Commerce Specialist

    2 days ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer Description Supplier of Industrial and construction equipment. Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc. Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...

  • Head Of E-Commerce

    3 weeks ago

    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • Head Of E-Commerce

    1 month ago

    Johannesburg, South Africa HR Genie Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • E-commerce Assistant

    2 weeks ago

    Johannesburg, South Africa L'Oréal Full time

    Job: E-Commerce Assistant  Reports to: E-Commerce Manager: SSA Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries. KEY JOB ACCOUNTABILITIES: Executes E-Commerce strategy built by Ecommerce Manager SSA...

  • E-commerce Internship

    3 days ago

    Johannesburg, South Africa L'Oréal Full time

    Job: E-Commerce Internship Reports to: E-Commerce Manager: SSA Contributes to strategy to grow total E-Com Sell Out & Sell in. Assists manager in managing E-Com P&L & Delivering Budget. Helps drive content optimization across divisions and countries. KEY JOB ACCOUNTABILITIES: Executes E-Commerce strategy built by Ecommerce Manager SSA amongst...

  • Head Of E-Commerce

    3 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client seeks a dynamic and consumer-focused Head of e-Commerce with a proven track record in growing omnichannel brands. The ideal candidate should possess robust sales and marketing expertise, thrive in a hands-on, fast-paced environment, and demonstrate success in high engagement consumer experience brands. Reporting directly to the Marketing...

  • Web Development

    4 weeks ago

    Johannesburg, South Africa AVI Limited Full time

    **Line Manager**: Senior Manager: Digital Technologies **Number of Direct Reports**: Web Developer, Senior Web Developer **Job Specification**: **Key Performance Areas**: - Sotware Development - Solution Architecture and Design - Technical Leadership - Mainenance and Support - Code Quality, Standards & Quality Assurance **Minimum...

  • E-commerce Sales Assistant

    4 weeks ago

    Johannesburg, South Africa Stronics Full time

    We are recruiting an E-Commerce & digital marketing internship, Freelance to develop their skills in SEO, Social Media Marketing, Graphic Designer and Content Creator. **Key responsibilities** You will join our remote team working from home analysing marketing effectiveness and carrying out A/B testing. **Requirements for this position** - Background...

  • JR 415685 - BEE E-Commerce Specialist and Digital Marketer

    7 days ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...

  • JR 415685 - BEE E-Commerce Specialist and Digital Marketer

    7 days ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer Description Supplier of Industrial and construction equipment. Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc. Product data management ensuring all product descriptions, Product Images and other product information are up-to-date...

  • JR 415685 - JR 415685 - E-Commerce Specialist and Digital Marketer

    4 days ago

    Johannesburg, South Africa Professional Career Services Full time

    Employer DescriptionSupplier of Industrial and construction equipment.Job Description Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders, and managing the online packing team etc.Product data management ensuring all product descriptions, Product Images and other product information are up-to-date and...