Store Manager Gateway

2 weeks ago

Durban, South Africa Pandora Jewelry Full time

The Store Manager is directly responsible for the efficient management of the store at 360°, both in terms of shop activities and team management. Adopting an omnichannel approch, it also ensures achieving and exceeding sales targets (quantitative and qualitative, individual and team) and ensures an excellent shopping experience to each customer. Thanks to its guidance, the store’s team will be able to help the customer to select, within our universe of jewels, the ones that better express their personality.

The Store Manager is directly responsible for the efficient management of the store at 360°, both in terms of shop activities and team management. Adopting an omnichannel approch, it also ensures achieving and exceeding sales targets (quantitative and qualitative, individual and team) and ensures an excellent shopping experience to each customer. Thanks to its guidance, the store’s team will be able to help the customer to select, within our universe of jewels, the ones that better express their personality.

**_Key accountabilities_**

In full compliance with the law, contract, policies and operational instructions applicable each time, as well as adopting exemplary behavior and being a promoter of company values, the SM

**PEOPLE**
- Plans different activities monthly, weekly and daily: (e.g.: selling, floor set-ups, training (link).
- Plans and Manages the scheduling of the sales associates’ work shifts, ensuring a fair rotation, in compliance with the store regulations and priorities
- Supervises the efficiency and performance of the sales associates, giving them regular feedback and supporting them in the sales
- Promotes a high level of motivation among sales staff and is committed to provide a peaceful and positive environment for the team

**TRAINING AND SELLING ACTIVITIES**
- Masters all features of the product enhancing technical and stylistic details. Makes sure that its team complete all the available trainings
- Participates proactively in sales activities by welcoming customers with a consulting approach
- Evaluates the sales competencies of its team and puts into place actions consistent with the commercial objectives, using the tools provided by the company
- Is responsible for the training on the job of the new sales associates

**MANAGEMENT AND PLANNING OF THE OPERATION PROCEDURES**
- Manages the store budget and works to achieve both the qualitative and the quantitative sales targets
- Ensures proper handling of delivered products in the store and in stock (analysis, control, arrangement, orders and re-orders)
- Controls the in/out flows of products and materials (timing, quality, quantity and documentation)
- Organizes, manages and completes the internal inventory activities and the periodic stock check
- Monitors and manages the cash flows of the store and prepares payments reports
- Is responsible for all the differences in reports regarding payments made by credit card, tax reports, etc.
- Ensures the necessary flow of information and defines the priorities related to the different activities, the news and the deadlines of the store (VM, MKTG, office, brand, Operation, etc.)

**VISUAL MERCHANDISING AND MAINTENANCE**
- Supervises the regular renewal of the windows and implements the POS and merchandising campaigns Classification: Pandora Internal
- Monitors and ensures the optimal performance of the store, of its internal display areas and of the shop windows

**REPORTS**
- Delivers daily, weekly and monthly reports

**_Personal Competencies_**

We are looking for an individual with excellent interpersonal relations management and ability to communicate in an open, transparent and constructive wat and to interact with people at different levels of the company.
- Excellent active listening
- Excellent service orientation, ability to create a good relationship with customers and to understand their needs/expectations
- Problem-solving, curious and proactive approach when searching for alternative solutions
- Ability to work in team, approachability, support and respect toward colleagues and managers
- Flexibility and adaptability
- Organizational and time management skills
- Proven training skills on product, operations, sales techniques

**_Qualifications_**
- _Matric_
- _Preference will be given to an individual with a W&R Seta Qualification or a formal Degree/Dimploma_

Application deadline:
**11 September 2023**

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you

**About Pandora**

Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in T

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