Store Leader

Company Description
**The Wellness WAY**

Wellness Warehouse was launched with the vision of creating a holistic health destination for conscious consumers wanting to live life well for themselves, their communities and the planet.

Rather than rest on our laurels, we are continuing to grow and evolve, offering an innovative and collaborative working environment that encourages individual and community development through ongoing learning.

Our talent strategy is to recruit people as brand ambassadors and change agents at every level of the business, empowering them through our Wellness Training Academy.

You’re perfect for the Wellness family if you have a passion for wellbeing, genuinely care about making a positive difference in people’s lives and are a motivated team player committed to exceptional customer service.

We invite you to join us on the wonderful Wellness journey.

**Job Description**:
**As One of the TEAM**

Our customer experience is always front of mind and is the _Why_ behind what we do. As a store leader you will be responsible for managing all aspects of a retail store and leading a team with passion and care. Your contribution to the business will be to ensure that your store functions as a profit centre through effective team rostering and store discipline adherence. A key leadership and communication role is to ensure the efficient flow of information between support office and stores and to foster a culture of shared responsibility, collaboration and innovative problem-solving.

**Direct experience of the individual / Behaviours**

**Leader**

**Trader**
- Natural drive towards selling and running a store like their own business i.e. possessing business / commercial acumen with attention to detail and effective planning, time management & organization skills

**Team Player**
- Open to feedback and collaboration with an understanding of the importance of team interdependence

**Customer Loyal**
- A genuine love of being of service and delighting customers through experience and product

**Problem-Solver**
- An analytical and proactive approach to challenges

**Your Strategic FOCUS AREAS**

**Store Profitability**:

- Sales - meet or exceed targets
- GP - reduce wastage & improve stock accuracy within benchmarks
- NP - reduce controllable expenses in line with budgets
- Reporting on Income Statements

**Store Disciplines and Productivity**:

- Ensuring that monthly store audit benchmarks are achieved and improved upon

**Risk Management**:

- Risk Management: Effective stock control and stock management / Effective cash handling procedures and controls

**Customer Experience**:

- Professionalism and store look and feel

**People Management**:

- Performance development culture and team effectiveness, basic IR

**Qualifications**:
**We ASK**
- Grade 12
- Business/Admin qualification - a retail management diploma or degree would be advantageous
- Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
- A genuine interest in health and wellness - brand ambassadors
- Fully computer literate
- Strong written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Proficiency in stock management, cost control and cost management
- Own transport essential
- Competency Assessment Achieved

Additional Information
**We OFFER**
- Competitive, market-related salaries based on skills and experience
- Remuneration based on a ‘cost to company’ model
- Provident fund, death and disability cover (permanent team members)
- Performance incentives
- Team member discounts on in-store and online purchases
- Bonus birthday leave day
- Exceptional training and knowledge acquisition through our in-house Wellness Training Academy
- Exceptional product training with suppliers of our key brands
- Free Wellness Healthy Happenings event access
- Involvement with a community of people who really care about making a difference in the world