Employee Benefits Advisor

2 weeks ago

Randburg, South Africa PSG Konsult Full time

Company industry:
Financial Services

Job location:
Randburg, Gauteng

Career level:
Mid

Employment status:
Full Time

Qualification:
Degree

Years of experience:
years

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:

- To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
- To train and manage service excellence for the Employee Benefits administration team
- To assist and support the employee benefits consulting team in providing professional, high-quality consulting and administrative services to clients to ensure client satisfaction, retention and expansion.
- To ensure an effective employee benefits environment.
- To advise on escalated risk underwriting needs for clients

**Responsibilities**:

- Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required.
- Requests for benefit statements
- Beneficiary nominations
- Retirement fund withdrawal claims etc.
- Assist with MyPractise as and when required
- Provide ongoing feedback to clients.
- Support team in relationship management with service providers.
- Individual discussion with new members explaining benefits, when required
- Maintain Client Relationship Management system
- Ensuring turnaround times and SLA's are adhered to
- Co-ordination of high-level deliveries e.g. member benefit statements
- Secretarial services; agenda pack preparation, minutes, actions from meeting

Minimum requirements:

- Completed NQF5, NQAF6, BCom qualification or post graduate diploma
- Regulatory Exam for Representatives passed (RE5)
- Commission Statement preparation and finalisation
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
- Experience of working with, or for, at least one of the larger employee benefits administrators in South Africa and knowledge of their employer and member portal functionality

Competencies:

- Planning and Organising skills
- Analytical skills
- Customer services skills
- Problem-solving skills
- Deadline driven

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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