Tech Officer: Projects
2 weeks ago
Structure, Grade & Reporting Job grade/level OP1 Business Unit Cloud Platform Solutions Department Field Services - Operations Position reports to Operations Manager - Projects Span of Control 0 Core Description
Plans, executes and services activities on staging of machines, including assisting with installations, discontinuance and repairs. Key Deliverables / Primary Functions
Technical /Staging Duties
Upgrading and installing of new equipment and / or software configurations, as required on new or reloaded machines.
Staging of equipment prior to installations,
Advising management on technical matters required.
Performing necessary activities to keep diagnostics, tools and service aids in a ready condition
Ensure that Staging area has connectivity to download staging material
Ensuring that pre-staging checks are completed before ANY installation.
Adhering and notifying all relevant parties of any installation changes on Microsoft Licensing
Ensuring latest Development and Anti Virus installation changes are adhere to and relevant parties notified regarding changes.
Quality of Service
Assuming accountability for the quality of service as required.
Ensuring proper adherence to the project specifications and Service Level Agreements (SLA) for customers
Stock Control
Assuming accountability for the control of all stock issued, ensuring adherence to all stock related processes.
Notifying relevant Project managers of stock issues.
Responsible for all stock issued, including mobile device, if applicable
General
Keeping the Project Planning Department informed on current location, call priority and planned activity.
Ensuring that Staging documentation is completed timeously and included with every machine that is staged
Ensuring that all relevant documentation is completed timeously and accurately; i.e. Overtime and expenses, etc.
Practicing proper system management, use of reports, and time utilisation as defined by management.
To project and enhance the Company’s image in a professional manner.
Establishing good communication with the Customers.
Ensuring that any Company assets utilized are cared for in a proper manner.
Maintaining security of assets and confidential information.
To undertake any other reasonable duty as required by the Company
Assists all other member within the On Site, RDC and Project Departments to ensure that project deadlines are adhered to and completed timeously
Health and Safety
Ensure compliance to all Health and Safety standards, both BCX and their Customers.
Report any unsafe conditions to management Functional Skills
Problem-solving
General PC knowledge including Microsoft Office expert level
Knowledge and adherence to company policy and procedures
Networking;
Problem solving
Deadline Management
Team player;
Rebuild PC (Hardware);
Troubleshooting Techniques.
Loading of Software;
Knowledge of the service requirements and diagnostic / maintenance procedures necessary on installed products per Customer;
Microsoft Licencing; Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Qualifications Grade 12 (NQF 4) with relevant IT Certification in IT/Business/Commerce Experience
2 years’ IT support experience
Certifications / Professional Registration Applicable industry certification is required Special Requirements/ Employment Condition Willing to work extended hours Ability to work shift/ overtime Ability to cope under pressure Valid Drivers license Work Characteristics Office Based position Billable
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