Printing Support Technician

2 weeks ago


Cape Town, South Africa Data Centrix Full time

Matric or Grade 12 Essential
- Matric or Grade 12
- IT Related Tertiary Qualification (Degree or Diploma)
- 3-5 years experience in the field in a similar role
- Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- Ability to priorities tasks efficiently and effectively.
- Must be highly organized.
- Good written and verbal communication
- Solid organizational skills including attention to detail and multi-tasking skills.
- Critical thinking and problem solving.
- Time management skills with ability to meet deadlines.
- Must be able to work in a team.
- Adaptability.
- Able to tolerate stress.
- Valid Drivers License and own reliable vehicle

**Primary Role Accountabilities**:
- Manage and resolve assigned calls within SLA requirement
- Diagnose and resolve technical issues
- Ordering of parts
- Administrative functions, which include closing of calls, job cards, capturing of travel and other
- reports.
- Servicing multi-functional printing devices through both phone and hands-on support.
- Maintain service qualifications and achieve all KPIs
- Provide remote support where applicable (Hardware and software related)
- Strong work ethic and good communication skills
- Highly skilled and proficient
- Own reliable transport and valid drivers license
- Ability to work independently
- Understanding of basic networking and IP configuration
- Minimum of 3 years industry working experience troubleshooting, repair, and maintenance of printers
- Relevant HP service qualifications
- Experience with 3rd party software
- Ability to lift and move heavy equipment


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