Technical Program Manager, Aws Support

4 days ago


Cape Town, South Africa Amazon Dev Centre South Africa Full time

3+ years of experience managing complex technology projects

Experience with current web and service technologies and architectures

Experience working with senior leadership and experience defining and delivering on a product roadmap

Experience with software development lifecycle from conception to delivery

Experience driving Information security related programs and products in an enterprise setting

Job summary

You will balance innovations in customer experience with the need to preserve our customers trust; willing to “get your hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals.

Key job responsibilities

You will work closely with product managers and UX designers to identify and solve customer problems and business opportunities. You will interact with senior engineers throughout the company to determine the best practices for architecting, building, testing, deploying and securing software solutions. You will also have opportunities to build platforms and influence other groups as you define new secure customer experiences. Your customers include Support Engineers, Cloud Support Associates, and Technical Account Managers. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.

About the team

Prior experience as a developer or in building tools for customer support

A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Proven data analysis, problem solving and project management skills.

Experience using both formal and informal influencing skills across Amazon's cross-matrix organization.

Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.

High attention to detail and proven ability to manage multiple, competing priorities simultaneously



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