ERP Administrator

2 months ago

Cape Town, South Africa RSAWEB Full time

**Job Information**:
Date Opened
- 09/10/2024Job Type
- Full timeIndustry
- ERP & Business AutomationWork Experience
- 3 yearsEducation Level
- Degree/B-TechCity
- Cape TownProvince
- Western CapeCountry
- South AfricaPostal Code
- 8005- Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

**Specialisation fields**:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

**Our values**:

- Creativity
- Humanity
- Innovation
- Passion

This position requires strong problem-solving skills, process driven, a collaborative mindset, and the ability to translate business requirements into automated processes. You will play a key role in enhancing user experience and helping our organization deliver world-class service to our clients.

**Key Responsibilities and Deliverables***:

- Assist in delivering and executing ERP and CRM strategies across the organization.
- Provide support to internal teams by answering queries and resolving technical issues related to Zoho One and the CRM system.
- Troubleshooting and identifying software and user errors to optimize the interaction between people and technology.
- Maintain, update, and manage accurate customer records in the CRM system, including contact details and preferences.
- Assist with training new hires and in end-user training for new and updated processes.
- Identify and implement opportunities to improve customer satisfaction by reviewing processes and collaborating with various departments.
- Gather and document new and existing business requirements, offering suggestions for solutions that align with best practices.
- Compile, update, and maintain all supporting documentation, process flowcharts, and training materials for new and updated processes.
- Provide ERP and CRM support to all departments and identify opportunities for new or updated processes as needed.
- Work closely with business areas to gather feedback and make recommendations for optimizing CRM and ERP usage.

**Requirements**:

- Bachelor’s degree in computer science, information technology, or equivalent work experience.
- Excellent organizational skills, with the ability to juggle competing demands across different projects and departments.
- Attention to detail and a passion for delivering high-quality solutions.
- Strong communication skills, with the ability to explain technical concepts clearly.
- Experience with APIs, webhooks and middleware integration.
- Agile project management experience is a plus.

**Benefits**:

- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best

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