Manager: IT Operations
13 hours ago
**Job Advert Summary**:
**Purpose of the Job**:
The role is responsible for the implementation of DevOps strategies and methods throughout the development and deployment process for technical solutions.
Responsible to manage all aspects of solution deployment including planning, building, configuring and testing solutions, maintaining and analyzing systems, approving new code, and performing automation tasks.
Lead the DevOps teams, monitor project workflow, and ensure the finished product meets quality and reliability standards.
**Minimum Requirements**:
**Formal Qualifications**:
- Grade 12 (Matric)
- BCom / BTech / BSC (or necessary years’ experience)
- ITIL V3 Foundation
- SAFe DevOps
**Experience and Knowledge**:
- Minimum 7 to10 years of working experience in IT
- More than 4 years of management experience (preferred)
**Knowledge and Skills**:
- ITIL Service management experience
- Experience with Oracle database technology and PL/SQL
- Experience in Software Development
- Experience in IT Infrastructure platforms
- Proven knowledge of general business principles and practices, including financial and people management
- Service delivery and support
- Incident and change management
- Process management
- Project management
- Operations management
- Customer and stakeholder management
**Knowledge and Skills**:
- ITIL Service Management Experience
- Experience with Oracle Database Technology and PL/SQL
- Experience in Software Development
- Experience in IT Infrastructure Platforms
- Proven knowledge of general business principles and practices, including financial and people management
- Service delivery and support
- Incident and change management
- Process management
- Project management
- Operations management
- Customer and stakeholder management
As a responsible employer, PPS encourages you to vaccinate and take the recommended vaccine boosters. The Company reserves the right to amend this stance, as and when required.
**Duties and Responsibilities**:
- Assist in developing long-term strategies and capacity planning for meeting future infrastructure and network needs
- Participate in important technological department projects
- Interact with vendor support contacts to resolve technical problems
- Recommend and implement upgrades on systems to ensure longevity
- Assess functional needs to determine system purchase specifications
- Identify and manage the resolution of hardware and network connectivity issues
- Assist and manage technical upgrading and maintenance of Head Office and surrounding regions
- Adhere to PPS Priority Matrix response times and resolution times
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Deal with Escalations and manage team workload
- Manage system and hardware rollouts following the PPS change control process
- Performs work in compliance with specified warranty requirements
- Responsible for monitoring, operating, managing, troubleshooting and restoring services
- Take ownership and responsibility of queries, issues and problems assigned to the IT Operations team
- Provide lifecycle management information to PPS management
- Monthly reporting for PPS IT Operations
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible
- Enforces, and suggests modifications and additions to desktop/server and network standards and guidelines
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Work within the relevant legislation, policies and procedures
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