Senior Clerk: Il Client Services Liaison

2 weeks ago


City of Tshwane Gauteng, South Africa Qunu Staffing Full time

**Title**
- Senior Clerk: IL Client Services Liaison

**Department**
- IL Client Services : Client Services Call centre

**Job Type**
- Permanent

**Work Level**
- Skilled

**EE Position**
- No

**Salary**
- Market Related

**Location**
- Gauteng - Menlyn

**Description**

**Main Outputs and Responsibilities for This Position**:
**1. Provide advice to clients**
- Verify the positive identification of the client
- Provide correct and accurate advice to clients on products; premiums (monthly); beneficiaries; payments (school fund, loans; life assured on policy; (TCF)
- Make notes on the system
- Provide assistance on demutualization enquiries

**2. Advise clients on cancelations**
- Advise the client of the process and disadvantages of cancelation
- Retain the policy by proposing different options (loan, partial surrender paid up)
- As per clients request follow the standard cancelation procedure (Refund if applicable)

**3. Advise clients on changes to policy**
- Verify the positive identification of the client
- Check policy details and status
- Advise client if request can be processed
- Makes notes on the system
- Send documents to back off for processing
- Follow up with back office if changes to policy and been processed and provide feedback to client

**4. Fit and Proper Requirements**

Adhere and comply to FSB board notice in terms of FAIS

**Requirements**:
**Formal Education**:

- Matric

**Technical/Legal Certification**:

- Registration as an Employee Representative (FSB)
- Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
- Regulatory Examination Level 1: Representatives (RE5)

**Experience**:

- 2 Years’ Experience in the Insurance Industry;
- 1 Year Client Services
- Category A, B1, B2, C and Retail Benefits (Advantage)



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