IT Support Helpdesk Level 1

IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols

Empact Group is recruiting for a highly motivated and dynamic Helpdesk Support who will be responsible to provide professional support & administration of incoming and outgoing calls, requests and escalations. He/she will ensure client satisfaction with regards to feedback whilst upholding the company policies and procedures. **Key areas of...

**Purpose statement**: To provide assistance to the helpdesk and support manager and the support team in the execution of their duties and to serve as an interface between the clients and the sales representatives. **Helpdesk administration**: Attend to pharmacy queries and problems when received in a timely manner and supply customers with updates,...

**Job Number** - 70895 **Job Type** - Permanent **Job Title** - First Level IT Helpdesk Technician **Computer Skills** - IT,Verbal Communication,hardware,software,ITIL framework,technical expertise,analytical thinking **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first level technical support and troubleshooting...

About Quantanite: Quantanite is a leading global provider of Business Process Outsourcing (BPO) and IT consultancy services. With a strong presence in multiple countries, we specialize in delivering innovative and efficient solutions that foster growth and enhance operational efficiency for our clients. Job Summary: The Senior IT Support Tech is...

To be a knowledgeable, fast, and friendly resource for our customers. - To ensure our software products are successfully used, and our technical support and training exceed customer expectations. **Essential Duties and Responsibilities**: - Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very...

**Remote IT Support Technician (Level 1)**: Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. - Collaborate with...

3years - A great opportunity for a Helpdesk Administrator. - Duties below but not limited: - Job costings - Management of Technicians calendar - Communication with customers - Stock control - Renewal of planned maintenance Contracts - Capturing Time sheets - Invoicing - Purchase orders - Various accounting and administrative functions **Qualifications and...

**About the role**: The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance, and remotely assist clients on all inbound channels. The Helpdesk Team lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional manner, providing updates, and ensuring...

**Gauteng**, JHB - Northern Suburbs** **R 15 000 - R 20 000 Monthly Cost To Company** Our client an IT Solutions company based in Fourways is seeking a highly motivated and energetic **Helpdesk Coordinator** to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high energy environment and wants to...

The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...

**JOB TITLE**: Helpdesk Manager SA **DEPARTMENT**: Service Delivery Management - Centre of Excellence **REPORTING TO**: Service Delivery Manager **REGION**: Middle East and Africa **PURPOSE OF POSITION** To manage the performance of services & support to clients within SA and to ensure that Service Levels Agreements (SLAs) are achieved. To ensure that...

**A Sathya Sai Primary School is a full-time independent, private school that integrates secular education with Sri** **Sathya Sai Educare which uses the Sri Sathya Sai pedagogy of Integral Education, fostering character development** **through the unfolding human values that are inherent in individuals, both educator and learners.** **LEVEL 1 EDUCATORS...

Gauteng, JHB - Eastern Suburbs - Motor Retail - Service Dept - Market Related | Negotiable - Job ref: GP021898/JO - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of a Level 1 Apprentice **Minimum Requirements**: - Grade 12 - Valid drivers license - Must be a South African...

overview A company in the the financial and technology industry specializing in payment solutions is currently recruiting for a client service consultant within their Helpdesk division who can use their knowledge of company services to assist clients with telephonic inquiries, complaints, or problems description - Answering calls from clients to learn...

**JOB TITLE**: Help desk Analyst. **DEPARTMENT**: Help Desk (Johannesburg, SA) **REPORTING TO**: Help desk Manager. **PURPOSE OF POSITION** Supporting the current maintenance customers in the region and achieve SLA targets. **KEY RESPONSIBILITIES** - Responsible for the first level support of customers and distributors in the region by responding to...

Our client in the Telecommunications industry is looking a standby agent to join their team. - Strong communication skills with the ability to discuss any issues with a wide variety of individuals and groups - A well-organized team player with the ability to perform various tasks, act individually, and think creatively **You need to have**: - Completed...

We are currently recruiting for a Junior IT Support Technician to join our team based in Johannesburg. **Duties & Responsibilities**: - Understanding Network protocols - Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) - Helpdesk knowledge and experience dealing with users and understanding how to deliver clear and effective IT Support...

overview A company in the the financial and technology industry specializing in payment solutions is currently recruiting for a client service consultant within their Helpdesk division who can use their knowledge of company services to assist clients with telephonic inquiries, complaints, or problems description - Answering calls from clients to learn...

What will you do? This person will be primarily responsible for Managing IT Helpdesk/JIRA Tasks, SLAs, Managing of internal IT processes and monitoring, Managing Testing & Release Management, Managing Team responsibilities and deliverables. What will make you successful in this role? - Managing IT & Business Testing and Monthly Release Management -...