Team Manager

5 months ago

Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

**Job Details**:
**Title: Team Leader - Short Term and Life Claims**

**Location: Pretoria East**

**Permanent: Yes**

**Full time: Yes**

**Industry: Insurance**

**Salary / CTC: R 30 000 - R 45 000**

**Reports to: Claims Manager**

***

The Short Term and Life Claims Team Leader is responsible for leading and managing a team of claims professionals handling both short-term and life insurance claims. The role involves overseeing the end-to-end claims process, ensuring timely and accurate claims adjudication, providing guidance and support to team members, and fostering a culture of continuous improvement and client-centricity.

**Roles and Responsibilities**:
**Managing the team**:

- Lead, mentor, and motivate a team of claims professionals handling short-term and life insurance claims.
- Provide ongoing coaching, feedback, and performance evaluations to team members to ensure high performance and professional development.
- Foster a collaborative and supportive team environment conducive to achieving departmental goals and objectives.

**Claims management**:

- Oversee the end-to-end claims process for both short-term and life insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements.
- Review and approve complex or escalated claims, providing guidance and assistance to team members as needed.
- Monitor claims metrics and performance indicators to identify trends, address issues, and implement process improvements to enhance efficiency and client satisfaction.

**Customer Service Excellence**:

- Champion a client-centric approach to claims management, prioritising prompt and empathetic resolution of client inquiries and concerns.
- Collaborate with other departments, such as Client Services and Underwriting, to streamline processes and enhance the overall client experience.
- Address escalated client complaints or inquiries in a timely and professional manner, striving to exceed client expectations and uphold the company's reputation for excellence.

**Training and Development**:

- Facilitate cross-training opportunities to promote versatility and proficiency across different types of claims.

**Quality Assurance and Compliance**:
***
- Conduct regular audits and quality reviews of claims files to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.
- Identify areas for improvement and implement corrective actions or process enhancements to mitigate risks and strengthen controls.
- Collaborate with the Compliance and Legal department to address regulatory inquiries, audits, or investigations related to claims** **management**.**

**Qualifications**:
**Minimum Qualifications**
- Matric
- RE5
- Full FAIS qualification

**Minimum Experience**
- 5 Years of experience in a claims management role within the insurance industry, with demonstrated expertise in handling both short-term and life insurance claims.
- Must have short term claims experience in building insurance and home content insurance.

**Knowledge**
- Thorough understanding of insurance principles, policies, and regulations governing short-term and life insurance claims.

**Personal Attributes**
- Strong leadership and team-building skills, with a focus on fostering a positive and inclusive work environment.
- Client-centric approach, with a genuine passion for delivering exceptional service and building lasting relationships with clients and stakeholders.
- Strong analytical and problem-solving skills, with the ability to assess complex claims situations and make sound decisions.
- Results-oriented mindset, with a commitment to achieving departmental goals and driving continuous improvement.
- Integrity, professionalism, and a commitment to upholding ethical standards and compliance with regulatory requirements.
- Adaptability and resilience in managing competing priorities and navigating challenges in a dynamic insurance environment.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with customers and stakeholders at all levels.

  • Agricultural Production Manager

    1 month ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Farm Manager SA: Seeking a Seasoned Farm ManagerWe are a leading agricultural company, Farm Manager SA, seeking a highly skilled and experienced Farm Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of our vegetable farm, ensuring maximum productivity and efficiency.Key Responsibilities:Agricultural...

  • Agricultural Operations Manager

    2 months ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Farm Manager SA is seeking a highly skilled and experienced farm manager to lead our vegetable farm operations. The ideal candidate will have a strong background in agricultural production and management, with a proven track record of success in managing large-scale vegetable farms. Key responsibilities will include overseeing daily farm operations, managing...

  • Group Legal and HR Manager

    4 weeks ago

    Pretoria, Gauteng, South Africa Pronto Labour Team Full time

    Job Title: Group Legal and HR ManagerWe are seeking a highly skilled and experienced Group Legal and HR Manager to join our team at Pronto Labour Team.Key Responsibilities:Provide legal advice and support to all companies within the groupAttend board meetings and provide legal guidanceEnsure compliance with the Companies Act and other relevant...

  • Group Legal and HR Manager

    2 months ago

    Pretoria, Gauteng, South Africa Pronto Labour Team Full time

    Job Title: Group Legal and HR ManagerWe are seeking a highly skilled and experienced Group Legal and HR Manager to join our team at Pronto Labour Team. The successful candidate will be responsible for providing legal and HR advice to all companies within the group, as well as overseeing the payroll function and ensuring compliance with relevant laws and...

  • Assistant Factory Manager

    5 months ago

    Pretoria, South Africa Pronto Labour Team Full time

    ASSISTANT FACTORY MANAGER - Must have Degree/Diploma in **Engineering/Operations/ Manufacturing ** - Olifantsfontein, Gauteng **ASSISTANT FACTORY MANAGER** - **Degree/Diploma in Engineering/Operations/Manufacturing**: - Minimum 5 Years' proven experience as a **MANUFACTURING** **MANAGER/SUPERVISOR** - MUST have **MILLWRIGHT/FITTER or ELECTRICAL**...

  • Spraypainter with Workshop Foreman/manager Exp

    5 months ago

    Pretoria, South Africa Pronto Labour Team Full time

    **Qualified SPRAYPAINTER WITH WORKSHOP/MANAGER experience -** Pretoria (Tshwane) **Qualified SPRAYPAINTER with WORKSHOP/MANAGER experoience** - **MINIMUM 5-6 Years' experience **as a **Qualified** **SPRAYPAINTER being a WORKSHOP FOREMAN/MANAGER** - Experience in **Working with Trucks - Huge Advantage** - **MUST be willing to work Weekends if Targets are...

  • Senior Team Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Hollywoodbets Full time

    Job Title: Senior Team ManagerWe are seeking a highly skilled Senior Team Manager to lead our Mobile Department. As a key member of our team, you will be responsible for ensuring the growth and success of our mobile betting operations.Key Responsibilities:- Analyze financial information to identify trends and opportunities for growth- Manage costs and...

  • Production Team Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa AVI Limited Full time

    Job Title: Production Team ManagerJob Summary:We are seeking an experienced Production Team Manager to join our team at AVI Ltd. in South Africa. The successful candidate will be responsible for leading production teams to meet daily shift targets, ensuring safety compliance, and maintaining high product quality standards.Key Responsibilities:Safety, Health,...

  • Sales Team Manager

    2 months ago

    Pretoria, Gauteng, South Africa Old Mutual Full time

    Job SummaryThis role oversees the sales team and distribution strategy for Old Mutual, ensuring the team meets sales targets and profitability goals over short-term periods. The successful candidate will be responsible for managing sales budgets, developing distribution strategies, and driving local marketing initiatives.Key ResponsibilitiesManage sales...

  • Sales Team Manager

    1 month ago

    Pretoria, Gauteng, South Africa Old Mutual Full time

    Job SummaryThis role oversees the sales team and distribution strategy in PFA/PWM, ensuring the team meets sales targets and profitability goals over short to medium-term periods.Key ResponsibilitiesManage sales budget for a PFA or PPWM sales team against set targets.Develop and implement distribution strategies for products within a branch.Lead local...

  • Service Team Manager

    5 months ago

    Pretoria, South Africa ADP Full time

    Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for...

  • Sales Team Manager

    2 months ago

    Pretoria, Gauteng, South Africa Old Mutual Full time

    Job SummaryThis role oversees the sales team and distribution strategy in PFA/PWM, ensuring the team meets sales targets and profitability goals over short to medium-term periods.Key ResponsibilitiesManage sales budget for a PFA or PPWM sales team against set targets.Develop and implement distribution strategies for products within a branch.Lead local...

  • Sales Team Manager

    4 weeks ago

    Pretoria, Gauteng, South Africa Old Mutual Full time

    Job SummaryThis role oversees the sales team and distribution strategy for Old Mutual, driving sales targets and profitability over short to medium-term periods.Key ResponsibilitiesManage sales budgets for sales teams against set targets.Develop and implement distribution strategies for products within a branch.Lead local marketing efforts to drive sales...

  • Compliance and HR Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Pronto Labour Team (Pty) Ltd Full time

    Job Title: Compliance and HR ManagerAs a key member of the Pronto Labour Team (Pty) Ltd team, the Compliance and HR Manager will play a pivotal role in ensuring the company's compliance with all relevant laws and regulations. This includes advising on and implementing HR policies and procedures, as well as providing guidance on employee relations and...

  • Agricultural Production Specialist

    4 weeks ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Job DescriptionFarm Manager SA is seeking a highly skilled and experienced Farm Manager to join our team.Key Responsibilities:Manage the day-to-day operations of a vegetable farm, ensuring optimal crop production and farm efficiency.Develop and implement effective crop management strategies to maximize yields and minimize waste.Supervise and motivate a team...

  • Farm Operations Specialist

    1 week ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    {"**Job Summary:**We are seeking an experienced Vegetable Farm Production Leader to join our team at Farm Manager SA.**Key Responsibilities:**Manage and oversee the production process of vegetables on our farm.Ensure high-quality produce is harvested and delivered to customers.Lead a team of farm workers and provide guidance and support to ensure efficient...

  • Group Legal and HR Manager

    1 week ago

    Pretoria, Gauteng, South Africa Pronto Labour Team (Pty) Ltd Full time

    Job Title: Group Legal and HR ManagerPronto Labour Team (Pty) Ltd is seeking a highly skilled and experienced Group Legal and HR Manager to join our team. As a key member of our HR department, you will be responsible for providing strategic advice on legal and HR matters to ensure compliance with relevant laws and regulations.Key ResponsibilitiesProvide...

  • Group Legal Advisor/HR Manager

    1 month ago

    Pretoria, Gauteng, South Africa Pronto Labour Team (Pty) Ltd Full time

    Job Title: Group Legal Advisor/HR ManagerWe are seeking a highly skilled and experienced Group Legal Advisor/HR Manager to join our team at Pronto Labour Team (Pty) Ltd.Key Responsibilities:Provide legal advice and support to all companies within the groupAttend board meetings and provide legal opinionsDraft and review contractsEnsure compliance with the...

  • Group Legal Advisor/HR Manager

    2 months ago

    Pretoria, Gauteng, South Africa Pronto Labour Team (Pty) Ltd Full time

    GROUP LEGAL ADVISOR/HR MANAGERWe are seeking a highly skilled and experienced Group Legal Advisor/HR Manager to join our team at Pronto Labour Team (Pty) Ltd. The successful candidate will be responsible for providing expert legal and HR advice to our group of companies, ensuring compliance with relevant laws and regulations, and driving business growth...

  • Agricultural Production Specialist

    4 weeks ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Job Requirements:For the position of Farm Manager at Farm Manager SA, we are seeking a highly skilled and experienced professional to oversee the daily operations of our vegetable farm.Key Responsibilities:Manage and coordinate the production of various vegetables, including spinach, green beans, and cauliflower.Develop and implement effective production...