Night Shift Customer Relationship Consultant

2 weeks ago

Pretoria, South Africa Broll Property Group Full time

**POSITION PURPOSE**

This position calls for any administrative assistance the business deems necessary that will influence outstanding customer service to all clients and stakeholders. The working hours for this position is from 21:00 - 07:00 Monday to Sunday.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

c) Research required information using available resources.
d) Manage and resolve customer complaints.
e) Provide the customer with service information.
f) Identify and escalate priority issues.
g) Route calls to appropriate resources within 15 minutes.
h) Follow up customer calls where necessary.
i) Document all call information according to standard operating procedures.
j) Responsible for making outbound calls in the prescribed Broll greeting.
k) Responsible for ensuring that all contact details per call are up to date.
l) Responsible for ensuring a customer satisfaction rating at each call closure.
m) Responsible for answering calls in the prescribed Broll greeting when it is required to assist with inbound functions.
n) Responsible for following up on all open calls and driving calls to closure with the assistance of the building managers and zone leaders, when needed.
o) Responsible for following up on technical quality verification completion, this is included in the driving the call to closure process, when needed.

**2. Logging of calls on the CAFM system**
a) Log all calls with required fields completion.
b) Ensure correct client/building and asset is captured.
c) Ensure detail is accurate and a full description is logged according to clients problems or requirements.
d) Ensure correct contractor is allocated - if unsure obtain approval from Technical Manager/Building manager or any manager allowed to approve that service zone on which contractor should be allocated

**3. Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.**
a) Tracks and resolves problems promptly and effectively. Ensures optimal service.
b) Provides professional customer service to contractors and clients.
c) Ensures that deadlines are met.
d) Obtains and conveys information as needed. Logs all problems including cause and resolution information. Ensure that all relevant information is attached.
e) Promotes goodwill and a positive image of the Company at all times.

**4. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.**
a) Keeping shift unavailability to not more than 1 day absent per month. (Annual planned leave excluded).
b) Be on time for shift start and not log off the systems before the shift ends.
c) Tracks and records resolutions of problems for future reference, training, and reporting.
d) Keeps to SLA turnaround times and ensures that update is given to all parties.
e) Cooperates in a team environment to promote strong customer assistance and learning.
f) Works with different departments to assist in providing technical solutions as needed.
g) Keeps management well informed of area activities and any significant problems.
h) Responding to management enquiries through various communication channels.
i) Attends meetings as required.
j) Give at least one call centre suggestion per quarter.
k) Living the values of Broll.

**5. Assumes responsibility for all aspects regarding incoming calls, when required.**
a) Ensure that all calls are on auto-answer and in a Ready status during the allocated shift.
b) Ensure that at least 95% of the call follow up list is completed per day.
c) Call abandoned rate is less than 1.5% for the month.
d) The average talk time is not below 2 minutes per call.
e) Quality assurance should be kept at an average high rate of 95% per month.
f) Transferring of calls to the correct persons if unable to resolve the query successfully

**6. Assumes responsibility for related duties as required or assigned.**
a. Ensures that work area is clean
b. Adhere to the department and Broll code of conduct
c. Adhere to department and company processes and policies.
d. Ensure all call centre equipment is secure and well maintained.
c. Performs miscellaneous projects and tasks as assigned

**EDUCATION/CERTIFICATION**:
Matric.
Call Centre Certificate

**REQUIRED KNOWLEDGE**:
CALL CENTRE EXPERIENCE (INBOUND & OUTBOUND)

**ABILITIES/ATTETUDES**:
Professional & Customer Centric.
Able to work shifts and after hours as required by Business needs.
This is a night shift position that must be able to adapt quickly to a night shift environment.
Must be able to cope in a quickly changing environment and adapt easily.
Must be available for work on weekends.
Presentable and well-spoken
Able to work well independently.
Able to work as part of a team to achieve departmental and individual targets.
Good problem-solving skills.
People orientated, Ethical, Motivated.
Promote team spirit and solidarity
Refrain from creating intentional conflict and work disru

  • Debt Collector

    2 weeks ago

    Pretoria, South Africa hearX Full time

    hearX is recruiting for Debt Collectors (night shift position). Experience is essential.

  • Phlebotomist (Night Shift) - Wilgers

    3 weeks ago

    Pretoria, South Africa Ampath Laboratories Full time

    Advert Reference: P14190 Phlebotomist (Night Shift) - Wilgers Job Title: Phlebotomist (Night Shift) - Wilgers - Closing Date: 2024/11/13 - Position Available From: 2024-11-04 - Area: Wilgers Hospital Die Wilgers Tshwane - Actual Place Of Work: Wilgers Hospital Die Wilgers Tshwane - Position Type: Full-Time Flexible Work Week - Weekly Hours: 42 - Time...

  • Registered Nurse

    2 weeks ago

    Pretoria, South Africa Ampath Laboratories Full time

    Advert Reference: P14522 Registered Nurse (Night Shift - Rotating) - Pretoria Easr Job Title: Registered Nurse (Night Shift - Rotating) - Pretoria Easr - Closing Date: 2024/12/18 - Position Available From: 2024-12-09 - Area: Pretoria East - Actual Place Of Work: Pretoria East - Position Type: Full-Time - Weekly Hours: 42 - Time Conditions: 7 day Work...

  • Phlebotomist (Night Shift - 5 Month Contract)

    3 weeks ago

    Pretoria, South Africa Ampath Laboratories Full time

    Advert Reference: P14011 Phlebotomist (Night Shift - 5 Month Contract) - Pretoria Collections Job Title: Phlebotomist (Night Shift - 5 Month Contract) - Pretoria Collections - Closing Date: 2024/10/17 - Position Available From: 2024-10-09 - Area: Pretoria Collections - Actual Place Of Work: Pretoria Collections - Position Type: Contract (Fixed Term) -...

  • Customer Relationship Manager

    4 weeks ago

    Pretoria, South Africa LED Corporation (PTY) Ltd Full time

    Our company manufactures industrial LED lighting and is looking for a customer relationship manager to grow business with existing customers in the electrical wholesaler and electrical contractors market as well as establish a lasting relationship with prospective new customers. Key responsibilities - Build relationships with existing customers and identify...

  • Senior Technician: Clinpath

    2 weeks ago

    Pretoria, South Africa Ampath Laboratories Full time

    Advert Reference: P14926 Senior Technician: Clinpath (Night Shift) - Pretoria East Job Title: Senior Technician: Clinpath (Night Shift) - Pretoria East - Closing Date: 2025/02/12 - Position Available From: 2025-02-03 - Area: Pretoria East - Actual Place Of Work: Pretoria East - Position Type: Full-Time - Weekly Hours: 42 - Time Conditions: 7 day Work Week...

  • Rental Technician

    3 weeks ago

    Pretoria, South Africa Arjo Full time

    **Empowering careers at ARJO** **At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?** **This could be your opportunity to begin a challenging and...

  • Night Shift Delivery Collection Disinfection

    2 weeks ago

    Pretoria, South Africa Affirmative Portfolios Full time

    **Health and Safety** **Pretoria** ***: **Night Shift Delivery Collection Disinfection Operator - Samrand - R72 000pa** About the client: - My client offers world leading integrated solutions for the care of people with reduced mobility and related conditions. Based on extensive knowledge and advanced technology they provide superior medical equipment for...

  • Registered Nurse Frail Care Casual Day and Night

    5 days ago

    Pretoria, South Africa Protea Heuwelsig Aftree Oord Full time

    Retired Registered Nurse casual with minimum 2 yrs Frail Care experience. Willing to work day and night shift when senior staff on leave. **Job Type**: Part-time Pay: Up to R110,00 per hour Expected hours: 24 - 40 per week Application Question(s): - Able to work day and night shift? **Education**: - Diploma (preferred) **Experience**: - Frail Care:...

  • Shift Supervisor

    2 weeks ago

    Pretoria, South Africa Phuma Fleet Services Full time

    **Introduction** AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the...

  • Shift Miller

    2 weeks ago

    Pretoria, South Africa Skills Connector Full time

    **SHIFT MILLER (Wheat and Maize)** **Shift pattern** 4 shift pattern (2 day shift, 2 night shift followed by 4 days off) Shifts are 12 hours (6am to 6pm, 6pm to 6am) **Essential requirements**: Qualified Miller with completed Trade Test 7 years experience in Wheat & Maize milling **Key functions**: - Maintaining target extractions; - Producing final...

  • Night Supervisor

    1 day ago

    Pretoria, Gauteng, South Africa Clinix Health Group Ltd Full time

    Job OverviewClinix Health Group Ltd seeks a highly skilled Night Supervisor to oversee daily operations and ensure seamless execution of tasks. The ideal candidate will possess exceptional leadership qualities, excellent communication skills, and the ability to multitask with ease.This role requires a strong attention to detail, the ability to analyze...

  • Shift Leader

    3 weeks ago

    Pretoria North, South Africa Afrit Trailers Full time

    **Introduction** AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the...

  • Night Auditor

    5 days ago

    Pretoria, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: **ANEW Hotel Hatfield** is looking for a **Night Auditor**, to provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night and also assist guests with overnight requests and balance accounts leftover from the day shift. **Minimum Requirements**: - Matric (Grade 12)...

  • Sales Consultant

    4 weeks ago

    Pretoria, South Africa CSX Customer Services (Pty) Ltd. Full time

    **Sales Consultant** New positions opening: Bloemfontein based - FS and NC Pretoria based - including Brits, Rustenburg and Mafikeng JHB based - including Potch Klerksdorp East Londen based - cover the whole EC **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively...

  • Senior Accountant Job

    5 days ago

    Pretoria, Gauteng, South Africa Shift Pursuit Full time

    Job Opportunity: Pretoria Audit SpecialistShift Pursuit is partnering with a leading finance firm to recruit a skilled Pretoria Audit Specialist to join their team. As a Pretoria Audit Specialist, you will be responsible for conducting audits, managing client relationships, and developing strategies to drive business growth. You will also have the...

  • Financial Services Expert

    5 days ago

    Pretoria, Gauteng, South Africa Shift Pursuit Full time

    Job Opportunity: Financial Services ExpertShift Pursuit is partnering with a leading finance firm to recruit a skilled Financial Services Expert to join their team in Pretoria. As a Financial Services Expert, you will have the opportunity to work on various financial projects, including audit and accounting. You will be responsible for managing relationships...

  • New Business Development

    2 weeks ago

    Pretoria, South Africa Ecowize Full time

    Ecowize is looking for an experienced New Business Development & Technical Consultant to join the IWS division Pretoria. If you have a passion for sales and proven experience in the hygiene industry, this position is for you. The purpose of the New Business Development & Technical Consultant is to implement business development strategies that focus on...

  • Front Office Night Auditor

    6 days ago

    Pretoria, South Africa HotelJobs.co.za Full time

    We are seeking a experience Front Office Night Auditor for our 4 star Hotel in Pretoria. Main duties and responsibilities: - Responsible for the full control of all areas of the Hotel from 23h00 to 7h00 while ensuring comfort, well-being and security of guests in accordance with agreed performance standards - Responsible for auditing, balancing and...

  • Customer Relationship Manager

    4 weeks ago

    Pretoria, South Africa LED Corporation (PTY) Ltd Full time

    Our company manufactures industrial LED lighting and is looking for a customer relationship manager to grow business with existing customers as well as establish a lasting relationship with prospective new customers. **Key responsibilities** - Call on customers throughout South Africa - Build lasting relationships with new and prospective customers to...