System Analyst

5 months ago

Cape Town, South Africa Cape Union Mart International Full time

Job Summary:
We are seeking a highly skilled System Analyst to join our retail team, specializing in

analysing, designing, and implementing solutions to optimize store operations, with a

focus on leveraging cloud SaaS and Oracle technologies. The System Analyst will work

closely with cross-functional teams to understand business requirements, identify

opportunities for improvement, and drive the implementation of scalable and efficient

solutions.

**Responsibilities**:

- Analyse existing back office systems and processes to identify areas for

improvement and optimization.
- Collaborate with stakeholders to gather and document business requirements

for system enhancements or new implementations.
- Document and support solutions using cloud SaaS Oracle technologies to

support store operations, including inventory management, supply chain, and

financial processes.
- Support store stocktake processes including afterhours support
- Conduct system integration testing, user acceptance testing, and provide

ongoing support during the implementation phase.
- Develop and maintain system documentation, including user manuals, training

materials, and technical specifications.
- Provide technical expertise and support to end-users, troubleshoot issues, and

ensure the smooth operation of back office systems.
- Stay current with industry trends and emerging technologies in retail store

operations and make recommendations for adoption where applicable.
- Collaborate with IT teams and external vendors to manage system upgrades,

patches, and maintenance activities.
- Assist in the development and execution of training programs to ensure end-user

proficiency with back office systems.
- Participate in cross-functional projects and initiatives to drive business growth

and operational efficiency.

Qualifications:

- Bachelor's degree in Computer Science, Information Systems, or related field.
- Proven experience as a System Analyst or similar role, preferably in the retail

industry.
- Strong knowledge of back office systems and processes, including inventory

management, supply chain, and financial systems.
- Experience with cloud SaaS platforms, would be advantageous
- Proficiency in Oracle database technologies and ERP systems, such as Oracle

Retail, would be highly beneficial.
- Excellent analytical and problem-solving skills, with the ability to translate

business requirements into technical solutions.
- Strong communication and interpersonal skills, with the ability to collaborate

effectively with cross-functional teams.
- Proven ability to manage multiple projects simultaneously and deliver results

within tight deadlines.
- Certification in relevant technologies or methodologies (e.g., ITIL, Agile, Six

Sigma) would be an advantage.

Join our team and play a key role in driving the digital transformation of our retail store

operations. If you are passionate about leveraging technology to drive business

success, we want to hear from you

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