Housekeeping Supervisor The Silo Hotel

2 days ago

Cape Town, South Africa The Royal Portfolio Full time

The Housekeeping Supervisor at The Silo Hotel is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that The Silo Hotel, as part of The Royal Portfolio, can live up to our purpose, which is _"to give our guests a complete experience and a perfect stay”_.

**MAIN DUTIES & RESPONSIBILITIES**:

- Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department
- Know the Housekeeping standard operating procedures
- Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms, public areas, storerooms and ensure adherence to these
- Assist in completing Room Attendant work sheet in the absence of the Manager
- Co-ordinate with the Front Office on releasing of rooms and special guest requests
- Check all the rooms you open in the morning for any problems, missing items and stock and report to the Manager or Duty Manager immediately
- Make sure all maintenance issues in public areas are communicated to management or the Maintenance Manager immediately
- Make sure you collect and return guest laundry according to standard operating housekeeping procedures
- Ensure detailed handovers to the next shift
- In days of low occupancy deep clean rooms and public areas
- Assist in stock take and recording any breakages
- Assist Housekeeping Manager with disciplinary procedures
- Ensure training needs are communicated to management, and that training registers are completed for all staff training given

**REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS**
- Must have at least 5 years’ experience in a 5* Hotel Housekeeping environment
- Solid understanding of hotel linen and guest laundry processes/ procedures
- Strong administrative skills
- Computer literate (Word, Excel, Outlook)
- Demonstrated excellent written and verbal communication skills in English and Xhosa
- Ability to multitask and manage own time and workload
- Proven job reliability, diligence and dedication
- Strong attention to detail
- Must be flexible with working nights, weekends, and holidays

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

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