Support Consultant

1 week ago

Cape Town, South Africa Dye & Durham Full time

**Description**:
This position is within the Ghost Practice team. Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Attorneys will have more time to practice law; and their practices should be more profitable utilising our integrated matter management, financial administration and document management software.

**Key Responsibilities**:

- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Attend to bookkeeping related client tickets and answer telephone calls.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms.
- Attending to ad hoc bookkeeping assignments i.e. financial catch ups, financial clean ups, partnership splits, trust reconciliations etc.
- Research required information using available resources.
- Identify and escalate priority issues as per client specifications, following standard procedures.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Follow up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates.
- Maintain good relationships with clients according to their Service Level Agreement (SLA).
- Update time and notes on internal CRM system.

**Skills, Knowledge & Expertise**:

- 3+ years of experience in a customer service/call centre role.
- 2-3 years experience in accounting support environment with basic bookkeeping knowledge.
- Ability to effectively communicate verbally and in writing.
- Knowledge of customer service principles and practices.
- Proper phone etiquette and effective listening skills.
- Must be organised and have multitasking capabilities.
- Proficiency in Microsoft Office, specifically Outlook, Word and Excel.
- Good understanding of computer operating systems, internet and hardware.
- Willingness to cooperate with others and work to the greater good.
- Great attention to detail.
- Must be eligible to work in South Africa or hold valid work permit.

Nice to Have(s)
- Legal trust accounting experience advantageous.
- Financial tertiary qualifications.
- Legal experience advantageous.
- Valid driver’s license and own reliable transport advantageous.

**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**Do you share our DNA?**
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together

**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

  • Somatologist Position in Cape Town

    4 weeks ago

    Cape Town, South Africa HN consultant Full time

    Job Advertisement: Somatologist Position in Cape Town We are seeking a skilled and passionate Somatologist to join our medical practice in Cape Town. This is an excellent opportunity to work alongside a doctor in a professional and supportive environment dedicated to advanced skin and body care treatments. Key Responsibilities Perform a range of...

  • Customer Support Consultants

    4 months ago

    Cape Town, South Africa Fempower Full time

    Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.The...

  • Customer Support Consultants

    4 months ago

    Cape Town, South Africa Fempower Personnel Full time

    Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.The...

  • Customer Support Consultants

    4 months ago

    Cape Town, South Africa Fempower Full time

    Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department. The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand....

  • Support Consultant

    2 months ago

    Cape Town, South Africa OLX Full time

    Property24 has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established...

  • Customer Support Consultant

    2 months ago

    Cape Town, South Africa RoomRaccoon Full time

    Title: Customer Support Consultant / Customer Care Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in South Africa Who are we? Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110...

  • Support Consultant

    6 months ago

    Cape Town, South Africa RELX Full time

    About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal...

  • Training & Support Consultant

    6 months ago

    Cape Town, South Africa Emporium Human Capital Full time

    Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience...

  • Training Support Consultant

    7 months ago

    Cape Town, South Africa Emporium Human Capital Full time

    Training Support Consultant (POS 24009)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience...

  • Training & Support Consultant

    6 months ago

    Cape Town, South Africa Emporium Full time

    Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience...

  • Training Support Consultant

    7 months ago

    Cape Town, South Africa Emporium Full time

    Training Support Consultant (POS 24009)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Training Support Consultant

    7 months ago

    Cape Town, South Africa Emporium Full time

    Training Support Consultant (POS 24009)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

  • Training & Support Consultant

    6 months ago

    Cape Town, South Africa Emporium Full time

    Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support experience...

  • Support Consultant

    8 months ago

    Cape Town, South Africa Ditto Hire Full time

    Join the future of work!Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Support Consultant to help us service growing our customer base. If you are ready to go to the moon, Ditto Hire is the company to...

  • Remedy Support Consultant L1

    7 months ago

    Cape Town, South Africa Sabenza IT Full time

    Remedy Support Consultant - L1 IT Support - IT Cape Town - Western Cape - South Africa Join our dynamic team as a Remedy Support Consultant, where innovation meets impact! At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Human Capital Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Customer Support Consultant

    2 months ago

    Cape Town, South Africa RoomRaccoon Full time

    Room Raccoon: Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable – depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Customer Training Support Consultant

    4 months ago

    Cape Town, South Africa Emporium Full time

    Customer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per month (negotiable – depending on your experience)Requirements:Training/ Educator or Consulting experience or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and...

  • Installation Coordinator

    7 months ago

    Cape Town, South Africa Independent HR Consultant Full time

    Your responsibilities will include, but not limited to: 1. Assist in and compile quotes for installations, that includes: tenders, projects, small installations, system modifications and upgrades. 3. Follow up on the approval of quotes. 4. Obtain quotes from suppliers. 5. Contact clients and consultants to setup introduction/sales appointments for the...