Internship Programme: Service Desk

2 weeks ago


Johannesburg, South Africa Diplopoint Pty Ltd Full time

**Main purpose**:
**Tasks**
- Use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Evaluate all requests and provides first level support on requests that come in from internal and external stakeholders.
- Accountable for understanding all client service level agreements and all services we provide.
- Accountable for managing and recording all work though the Ticketing System
- Incident management: Accountable for accurately Managing Tickets for incidents end-to-end
- Accurate Logging of all incidents
- Assigning Incidents
- SLA and Incident management
- Updating incidents
- Accurate feedback to Stakeholders/Clients
- Escalating Incidents
- Closing Incidents
- Reporting on all incidents weekly/monthly.
- Accountable for all System Monitoring
- Responsible for Customer Database Management
- Accountable for Managing and updating Customer Details on the System
- Ensuring that all Client Documentation is well maintained.

**Minumum Required Qualifications**:

- Grade 12
- IT Related Degree/ Diploma

**Minimum Required Competencies**:

- Initiative / strong problem-solving skills
- Strong analytical skills
- Good team player and excellent communication skills both written and verbal.
- Excellent customer service mind-set.
- Must be able to balance the needs of multiple stakeholders and sponsors on projects.
- Team player and collaboration skills

**Job Type**: Internship
Contract length: 12 months

**Salary**: R6,500.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you stay in or around Randburg?
- Do you have an IT related degree or diploma?


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