Service Desk Engineer
2 weeks ago
Well spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket lifecycle. Provide "fix on first call" to customers. Utilise root cause analysis and problem solving skills to ensure tickets are being completed accurately and appropriately. Ability to work shifts.
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WAN Service Desk Engineer
1 week ago
Johannesburg, South Africa Turrito Full timeWe are looking for an Engineer with WAN support experience to join our young and dynamic helpdesk team based in JHB.Description of Role: The WAN Service Desk Engineer is the first point of contact for clients with connectivity and/or Service Desk -WAN requirements. While providing the highest level of client service, the Service Desk answers incoming...
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Service Desk Engineer
2 weeks ago
Johannesburg, South Africa People Source Full timeWell spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket...
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Service Desk Engineer
2 weeks ago
Johannesburg, South Africa People Source Full timeWell spoken enthusiastic individual to join IT Support Desk team. Opportunity to join international team with a people centric ethic. Ensure compliance with company service delivery guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact clients to resolve issues. Setting expectations during the ticket...
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Help Desk Engineer
3 weeks ago
Johannesburg, Gauteng, South Africa Quality Select Recruitment Full timeWe are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...
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Service Desk Manager
4 weeks ago
Johannesburg, South Africa Pink Elephant Full timeJOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...
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Service Desk Agent
4 weeks ago
Johannesburg, South Africa Pink Elephant Full timeJOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...
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Global Service Desk Technicians
3 weeks ago
Johannesburg, South Africa ICTEngage Full timeJob DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...
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Global Service Desk Technicians
3 weeks ago
Johannesburg, South Africa ICTEngage Full timeWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills, and a commitment...
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IT Service Desk Agent
4 weeks ago
Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full timeUrgently looking for IT Service Desk Agents **Requirements**: Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills **Salary**: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting...
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Help Desk Coordinator
4 weeks ago
Johannesburg, South Africa Kontak Recruitment SA Full timeCenturion, Johannesburg - Information Technology **Help Desk Coordinator (JB3235)** **Centurion, Johannesburg** R25 000 - R28 000 per month **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology or related field is a plus. Proven experience in a help desk or technical support role, with a strong...
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IT Service Desk Analyst
1 month ago
Johannesburg, South Africa Ad Talent Africa Full timeLooking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...
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Service Desk Agent
3 weeks ago
Johannesburg, South Africa IOCO Full timeAre you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective...
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Service Desk Agent
1 month ago
Johannesburg, South Africa IOCO Full timeAre you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective...
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IT Serivce Desk Ticket Controller
1 month ago
Johannesburg, South Africa Dial a Nerd Full time**_Description of role:_** The main function of this position is to meticulously manage the allocation and direction of tickets for both On-Demand Support and MSP Support. Prioritizing effective time management to ensure efficient ticket processing and resolution. Strong emphasis on maintaining open and excellent communication across departments to...
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Client Service Desk
4 weeks ago
Johannesburg, South Africa TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently. On a day - to - day...
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Help Desk Administrator
4 weeks ago
Johannesburg, South Africa PPS Recruitment Full time**Job Advert Summary**: Reporting to the Lead DevSecOps Engineer, this role will provide user administration support on desktop, cloud and account management. Also, administer the organization’s Help Desk Ticketing software and triage and assign tickets. **Minimum Requirements**: **Education**: - Post matric qualification **Experience**: - Knowledge of...
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Customer Service Engineer I
3 weeks ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a Customer Service Engineer I to join our team. The successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of the company by providing prompt, reliable, and effective technical support and assistance. Â What...
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Customer Service Engineer I
1 month ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive.We are seeking a Customer Service Engineer I to join our team. The successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of the company by providing prompt, reliable, and effective technical support and assistance. What...
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Retail Service Desk Consultant
4 weeks ago
Johannesburg, South Africa JD Group Full time**Job Title**: Retail Service Desk Consultant **Job Specification**: **1. Intermediate Numeracy**: Ability to work with numbers and calculate pricing accurately. **2. Conflict Management**: Proficient in handling and resolving customer conflicts and complaints effectively. **3. Negotiation Skills (Objection Handling)**: Ability to negotiate and overcome...
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Senior Service Desk Analyst
4 weeks ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...