Troubleshooting Specialist

2 weeks ago

Cape Town, South Africa Exclusively Remote Full time

We are seeking a highly skilled and detail-oriented Troubleshooting Specialist with development experience to join our clients dynamic team. In this role, you will be responsible for identifying and resolving software issues, primarily focusing on back-end coding and troubleshooting.

Your expertise will contribute to the smooth operation of our software systems and ensure a seamless user experience. As a Troubleshooting Specialist, you will collaborate closely with cross-functional teams, including developers, quality assurance engineers, and project managers, to diagnose and resolve technical problems efficiently.

If you are a problem solver with a strong background in back-end coding and troubleshooting, this is an excellent opportunity to showcase your skills and make a significant impact on our organization.
- Mainly US hours, some flexibility
- Full-Remote

**Responsibilities**:

- Analyse and troubleshoot software issues related to back-end coding and functionality to identify root causes and provide effective solutions.
- Collaborate with development teams to understand software architecture, codebase, and business requirements in order to diagnose problems accurately.
- Develop and implement efficient strategies for debugging, testing, and resolving complex software issues in a timely manner.
- Utilize debugging tools, logs, and error reports to trace and isolate issues within the software system.
- Write clean, efficient, and well-documented code to fix bugs and enhance the performance of back-end systems.
- Conduct comprehensive testing and quality assurance to verify the effectiveness of implemented solutions and ensure stability and reliability.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and project managers, to communicate problem resolutions and provide technical support.
- Stay up to date with industry trends, emerging technologies, and best practices in back-end development and troubleshooting techniques.
- Contribute to process improvements and knowledge sharing within the team to enhance overall efficiency and effectiveness.
- Participate in code reviews and provide constructive feedback to maintain code quality standards.

Qualifications:

- Certificates/Diploma/Degree in Computer Science, Software Engineering, or a related field.
- 3+ years experience in back-end coding and development, with expertise in languages such as Python, Java, C#, or similar.
- Proven track record of troubleshooting complex software issues and identifying root causes efficiently.
- Solid understanding of software development methodologies, object-oriented programming principles, and software architecture.
- Proficiency in debugging tools and techniques, including log analysis, error tracking, and performance profiling.
- Experience with back-end frameworks and technologies, such as Django, Flask, Node.JS, or similar.
- Familiarity with database systems and query languages (e.g., SQL) for troubleshooting and optimization.
- Excellent problem-solving skills and ability to think analytically in high-pressure situations.
- Strong communication skills to collaborate effectively with cross-functional teams and explain technical concepts to non-technical stakeholders.
- Self-motivated, detail-oriented, and able to work independently or as part of a team.

Preferred Qualifications:

- Familiarity with cloud platforms and services, such as AWS, Azure, or Google Cloud.
- Knowledge of version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) practices.
- Understanding of software testing methodologies and familiarity with testing frameworks.
- Experience with containerization technologies, such as Docker or Kubernetes.
- Mainly US hours, some flexibility
- Full-Remote

**Job Types**: Full-time, Contract

Application Question(s):

- Years experience in Analysing and troubleshoot software issues related to back-end coding and functionality to identify root causes and provide effective solutions?
- Years experience in Developing and implement efficient strategies for debugging, testing, and resolving complex software issues in a timely manner?
- Years experience in Back-end coding and development, with expertise in languages such as Python, Java, C#, or similar?
- Do you have a Solid understanding of software development methodologies, object-oriented programming principles, and software architecture?
- Are you open to work mainly US Hours (3pm-11pm SAST), with some flexibility on a long-term contract (No end date)?

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