Client Service Agent
2 weeks ago
Job Requirements:
- Grade 12 (minimum)
- At least 3 years administration experience
- CRM system experience with Bluwave would be advantageous
- Technical knowledge of the marine safety and services industry would be advantageous
- Strong communication skills at all levels, both written and oral
- Good negotiation skills
- Project management skills
- Fully PC literate with a sound understanding of Microsoft office tools
- A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
- Client liaison training and/or experience advantageous
- Ability to interact with managers, customers and sales executives
- Ability to make and action decisions in an effective manner
- Well organized with an attention to exacting detail
Job Responsibilities:
- Ensure open communication between company and customer
- Liaise with client regarding queries or other job-related inquiries
- Distribution of enquiries to various departments
- Liaise with technical & sales departments to ensure accurate quoting
- Timeous and accurate quotations and invoicing
- Liaising and maintain open communication with manufacturers where required
- Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner
- Quotation follow-ups to assist sales (where applicable)
- Upon confirmation, proceed with work scheduling and team mobilization
- Arranging of travel requirements for service technicians in Africa
- Ensure jobs are controlled and coordinated within budget
- Arrange subsistence, communication and insurance for travelling technicians
- Check certificates and time sheets after engineers return
- Ensure all front-end information is accurate and complete
- Responsible for remaining informed of the latest pricing policies
- Ensure all job info and costs are captured accurately throughout job costing process
- Maintain live records on the CRM system
- Maintain manufacturers’ certification records
- Ensure proper paperwork is submitted to accounts department
- Ensure accounts are opened for all new clients
- Gather information for technicians
- Respond to clients queries and enquiries after hours when required
- Maintenance of existing customer relationships
**Please send a detailed Updaed CV, copy of ID and certificates when applying**
**Job Types**: Full-time, Permanent
**Salary**: R1,000.00 - R1,001.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Administration: 3 years (required)
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