Manager: Onsite Operations

2 days ago


Pinetown, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit CPS Department Field Services Reports to Executive: Field Operations (M3) Job Grade/Level M5
Core Description
Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service. Key Deliverables / Primary Functions
- Managing client/customer expectations by maintaining contracted SLA
- Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
- Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
- Maintain and ensure all bill of materials are documented and submitted; manage branch expenses - overtime, fuel, consumables, electricity, third party vendors and services
- Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
- Ensure company HES principles, process, procedure and compliance is always adhered to and maintained

Core Functional Skills & Knowledge Decision Making Leading Teams / Team Leadership Customer Service Analytical and Problem Solving Core Behavioural Competencies Culture Match Job Match Leading and supervising Delivering Results & Meeting customer expectations Planning & Organising Coping with pressures & setbacks Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience
Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level Certifications Preferred/Advantageous Certifications: ITIL Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 5 - 10 direct and 15 - 40 indirect reports Level of Engagement Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition Required to travel locally and/or internationally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming



  • Pinetown, South Africa Operations Full time

    Daily Planning Confirmation: - Confirm all planned activities on the board, ensuring the appropriate team is assigned and prepared for the following day's tasks, with support from your assistant. - Tool Verification and Certification: - Collaborate with the stores to verify that all tools are packed correctly, ensure all required certificates are included,...


  • Pinetown, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level OP1 Business Unit Digital Solutions Platform Department Octane Position reports to Manager: Ops Regional Service Manager Span of Control 0 Core Description The purpose of the job is the onsite installation, maintenance and service of BCX Customer sites in the fuel industry. Ensuring quality on s ite support to all...

  • Operations Manager

    2 days ago


    Pinetown, South Africa McCarthy Consulting Full time

    _**DISABLED CANDIDATES ONLY TO APPLY**_ **Qualifications**: - Appropriate Tertiary Technical Qualification required. - Engineering or Mechanical qualification recommended. **Experience**: - 5 years Operational management experience required. - 5 years’ Experience in Logistics and technical environments - Equipment, truck, and vehicle fleet management...

  • Operations Manager

    1 week ago


    Pinetown, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Distribution, Transport & Logistics **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Pinetown **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are currently recruiting for an experienced Operations Manager for our...


  • Pinetown, KwaZulu-Natal, South Africa Signa Group Full time

    Job Title: Campus Operations ManagerEstimated Salary: $50,000 - $60,000 per yearJob DescriptionThe Signa Group is seeking an experienced Campus Operations Manager to join our team. As a Campus Operations Manager, you will be responsible for overseeing campus operations, providing administrative support, and implementing processes related to the Quality...


  • Pinetown, South Africa Trading Group Full time

    Our Company based in Pinetown; Kwa-Zulu Natal is seeking to employ an experienced Operations/Sales Manager. **Responsibilities**: - Overseeing day-to-day operations. - Interact with clients in order to assess their needs. - Promote company culture that encourages high morale and top performance. - Implement and design strategic business plan that will grow...


  • Pinetown, South Africa Micon Water Full time

    On Site Operations Manager The On Site Operations Manager must know how to direct a team in order to reach deadlines as well as adhere to specific instructions. The On Site Operations manager must be Computer Literate ie experience with Word, Excel,Outlook. Duties and responsibilities - Staff Lists - Monitoring Soap levels - Inspecting and monitoring state...


  • Pinetown, KwaZulu-Natal, South Africa West Coast Personnel Full time

    West Coast Personnel is a leading recruitment agency in South Africa, and we are seeking a Sales and Operations Manager to join our team.This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our business.Key responsibilities include:Developing and implementing sales strategies to drive growth and increase...


  • Pinetown, South Africa Jobted ZA C2 Full time

    Key Responsibilities: - Oversee the entire production process, ensuring that all operations are carried out efficiently and effectively. - Manage the production of both temporary and permanent items. - Develop and implement production schedules to meet customer demands and deadlines. - Establish and maintain quality control standards to ensure all products...


  • Pinetown, KwaZulu-Natal, South Africa CARtime Full time

    Role OverviewOur Pinetown, Kwa-zulu Natal workshop is seeking a skilled Workshop Operations Manager to join our team. This is an excellent opportunity for individuals with experience in aftermarket service centres.


  • Pinetown, South Africa Fouche & Co Recruitment Full time

    Key Responsibilities: Oversee the entire production process, ensuring that all operations are carried out efficiently and effectively. Manage the production of both temporary and permanent items. Develop and implement production schedules to meet customer demands and deadlines. Establish and maintain quality control standards to ensure all products meet the...


  • Pinetown, South Africa Fouche & Co Recruitment Full time

    Key Responsibilities:Oversee the entire production process, ensuring that all operations are carried out efficiently and effectively.Manage the production of both temporary and permanent items.Develop and implement production schedules to meet customer demands and deadlines.Establish and maintain quality control standards to ensure all products meet the...

  • Operations Manager

    2 days ago


    Pinetown, South Africa SRG Recruitment Full time

    Overview (Area:) Pinetown (Salary:) Market Related (Ref: AG) Our client seeks to appoint a suitably qualified and experienced Flexo Print Operations Manager. Must have a Bachelor’s degree in operations management or related field as well as at least 5 years’ experience in management in the Flexo Printing sector, operations, and leadership with an...


  • Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    We are seeking a highly skilled Efficient Operations and Project Manager to join our team at Fouche & Co Recruitment.This is a unique opportunity to combine technical expertise with operational and office management responsibilities.The ideal candidate will excel in using tools like MS Project and Excel to manage production schedules and data-driven...


  • Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    Job DescriptionThis role combines technical expertise with operational and office management responsibilities.You will play a pivotal role in cost analysis, project scheduling, and workflow optimization while ensuring smooth day-to-day office operations.The ideal candidate will excel in using tools like MS Project and Excel to manage production schedules and...


  • Pinetown, KwaZulu-Natal, South Africa Dynamic Outsourced Solutions Pty. Ltd Full time

    We are seeking a highly skilled Warehouse Operations Manager to oversee activities related to purchasing, transportation, inventory, and warehousing for Dynamic Outsourced Solutions Pty. Ltd.Job DescriptionThe successful candidate will be responsible for organizing and directing the movement of goods and equipment, including consumer products.This is a...


  • Pinetown, South Africa MME Full time

    Operations Coordinator / Assitant **Responsibilities**: - **Documentation Management**: - Ensure the accurate receipt and verification of all necessary documentation related to job bookings. - **Job Sheet Preparation**: - Accurately prepare job sheets upon confirmation of bookings, attaching all required paperwork (including timesheets, maps, HIRAs,...


  • Pinetown, South Africa Fidelity Services Group Full time

    **Community Operations Manager** **Region**:Durban Central** **Direct Report**:Branch Manager** **Indirect Report: Regional Operations Manager** **Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch....


  • Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    About the Role: We are looking for an highly skilled Office Administrator to join our team at Fouche & Co Recruitment. In this role, you will be responsible for providing exceptional administrative support to the CEO and ensuring the smooth operation of our office.Key Tasks:a. Greet and welcome visitors with a professional demeanor.b. Manage the switchboard...


  • Pinetown, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: Durban Job Posting Title: Manager, Operations, Road Logistics Time Type: Full Time **Main purpose of the role** To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal...