Shop Attendant

Job Overview:
**Responsibilities**:

- Greet and assist customers in a friendly and professional manner, providing expert advice on hardware products and solar installations.
- Understand customer needs and recommend suitable products and services to meet their requirements, including solar panels, inverters, batteries, and other related components.
- Provide accurate product information, pricing, and availability to customers, ensuring an exceptional shopping experience.
- Process customer transactions, including cash, credit cards, and other payment methods, using a point-of-sale (POS) system accurately.
- Maintain a clean and organized shop environment, ensuring products are displayed attractively and shelves are well-stocked.
- Receive and unpack new inventory, checking for accuracy and reporting any discrepancies to the manager.
- Assist with inventory management, including conducting regular stock checks, updating inventory records, and placing orders for replenishment.
- Collaborate with the installation team to schedule solar installation appointments and provide necessary information to customers regarding the process, timelines, and required documentation.
- Stay up to date with industry trends and product knowledge, attending training sessions and workshops as necessary.
- Handle customer inquiries, concerns, and complaints promptly and professionally, striving for swift resolutions to ensure customer satisfaction.
- Support marketing initiatives by promoting solar installation services and special promotions to customers.
- Adhere to all safety guidelines and regulations, ensuring a secure and hazard-free environment for both customers and staff.

Qualifications:

- Previous experience in a retail or customer service role is preferred.
- Knowledge of hardware products, including hand tools, power tools, plumbing supplies, electrical components, and building materials.
- Familiarity with solar energy systems and related components would be advantageous.
- Excellent interpersonal and communication skills, with the ability to engage with customers effectively.
- Strong problem-solving skills, able to offer creative solutions to customers' needs.
- Ability to work well both independently and as part of a team, adapting to a dynamic and fast-paced environment.
- Proficient in operating a point-of-sale (POS) system and handling cash transactions.
- Strong attention to detail and organisational abilities, ensuring accurate inventory management.
- Physical stamina to perform tasks such as lifting heavy objects and standing for extended periods.
- Flexibility to work on weekends, holidays, and occasional overtime, as required.

If you are passionate about customer service, possess knowledge of hardware products, and have an interest in renewable energy, we invite you to join our team. To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position. We look forward to hearing from you and exploring the opportunity to work together toward a sustainable future.

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)