Claims Handler
6 months ago
Description of Duties
Responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end. Handle claims and deal with them efficiently and with minimum delay, in accordance with mandates conferred Ensure capturing of detailed, accurate information Ensure correct information is obtained from the customer and submitting the claim to the insurers Analyse and reconciliate supplier invoices and follow payment processes Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately) Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements Building and maintaining relationships, and liaising with, key stakeholders to meet job objectives Handle information reporting Take accountability for the resolution of customer complaints, with a view to customer retention Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention Deliver service through personal effort and through others Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
**Qualifications**:
Salary
R30 000
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