Infrastructure Remote Monitoring Analyst
3 weeks ago
**Purpose of Position**:
Complement Recruitment are recruiting for an Infrastructure Remote Monitoring Analyst based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. **Salary: Market Related, Permanent**
**Minimum Requirements**:
- Matric, IT Diploma
- South African Citizens only need apply
- Available to work in a “24/7” schedule
- Excellent English language skills for both written and verbal
- Analytical skills
- Demonstrate good understanding of technical issues
- Minimum of 1 year of IT Support experience
- Basic hardware components knowledge
- Basic networking knowledge
- Basic ITIL understanding
- Experience with Operating Systems and Monitoring tools (considered an advantage)
**Duties**:
- Monitor all monitoring alerts using various monitoring tools integrated with Client environments.
- Perform actions based on predefined procedures/SOPs.
- Act as a 1st Level of IT Support for in-scope monitored assets (SW, HW, OSs etc.)
- Perform manual alert correlations in accordance with predefined procedures and escalate based on specific Project/Client requirements
- Handling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.
- Work in correlation with SLAs as applicable for day-to-day Operations of the Monitoring Team
- Document procedures used to solve issues for future reference
**Find Us On Social Media**:
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