Wellness Advisor

2 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group**Introduction**:
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

**Job description**:
**Job Objectives**:

- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To implement product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

**Knowledge**:

- Desirable: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

**Skills**:

- Essential: Good communication and interaction skills
- Customer and service orientation
- Selling skills
- Merchandising skills
- Desirable:

- Basic computer literacy

**Competencies**:
Essential:

- Relating and Networking
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations

Desirable:

- Following Instructions and Procedures
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives

**Minimum requirements**:
**Experience**:

- Essential:
- At least 1 year related experience
- Selling skills; customer related training
- Desirable:
- Experience working with sports nutrition and vitamin related products

**Education**:

- Essential: Matric (50% English, 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
- Desirable: Sports / fitness / nutrition qualification

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