Lead Digital Product Manager

7 months ago

Southern Suburbs, South Africa Flash Full time

**Responsibilities**:
Flash Apps (NFA; OFA; USSD App): Managing most effective digital route to market Device range & planning.

All Merchant Apps - Development; enhancements; performance; roadmaps UI/UX - Flow; ease of use

Device specifications to ensure speed & reliability.

POS evolution - Right device for appropriate retail space

Corporate accounts: Advisory capacity to teams designing architecture of merchant solutions

Txn speed

Solar Billing

Dynamic menu/ dynamic product OneView

Sumni - data insights & capabilities - ownership (specifications and requirements) Geo mapping solutions

Migration planning USSD management Rica service Business Portals Money flow

Wallet management

**Interact with Technical Teams and Manage Integration**:
Collaborate with technical teams to ensure seamless integration of virtual products onto Trader devices.

Coordinate with developers, engineers, and product managers to establish integration requirements and timelines.

Provide guidance and support throughout the integration process to ensure successful implementation.

Conduct regular meetings and maintain open communication channels with technical teams.

**Integration and Launch of Products**:
Take ownership of integrating and launching various products onto virtual channels, ensuring smooth deployment.

Develop a thorough understanding of the virtual channels and their technical requirements.

Coordinate with cross-functional teams, including product management, marketing, and customer support, to facilitate successful product launches.

Conduct pre-launch testing and validation to ensure compatibility and optimal performance.

**Device Hardware and User Experience**:
Understand the hardware specifications of mobile trading devices and provide input to enhance the customer experience.

Collaborate with hardware engineers and design teams to optimize the device's user interface and functionality.

Conduct usability testing and gather user feedback to identify areas for improvement.

Continuously monitor industry trends and technological advancements to propose innovative enhancements.

**Quality Assurance and Maintenance**:
Play a pivotal role in quality assurance throughout the product lifecycle, from development to maintenance.

Develop and implement quality control processes and standards to ensure product stability and performance.

Collaborate with testing teams to define test cases, conduct testing, and identify and resolve issues.

Monitor and analyze performance metrics to proactively identify areas for optimization and improvement.

Coordinate with development teams to address bug fixes, implement updates, and ensure smooth product maintenance.

**Device Strategy**:
Develop and execute device strategy plans aligned with business objectives and customer demands.

Define device rollout and maintenance schedules, considering factors like market demand, product lifecycle, and technical feasibility.

Plan and coordinate solar migration strategies to ensure seamless transitions for traders.

Oversee firmware updates and ensure compatibility with virtual products

Manage different app versions, ensuring backward compatibility and a smooth transition for users.

**App Security and Features**:
Collaborate with cybersecurity teams to ensure app security and protect sensitive user information.

Stay updated on the latest security standards and best practices to implement appropriate security measures.

Define and manage password management protocols and encryption standards.

Coordinate with design and development teams to implement user-friendly app features and optimize the user experience.

Oversee the development of slip templates for traders, ensuring accuracy, compliance, and ease of use.

Build team and people capabilities through:
Providing real-time, ongoing coaching and feedback to team members throughout the year

On-time completion of performance management activities including regular 1:1s and Bi-annual performance reviews through GPS.

Supporting employee development including facilitation of career development conversations and crafting development plans for current and future needs

Taking action to hire and retain high-performers and address poor performance.

Proactively manage change initiatives within the team including sufficient planning/ preparation and communication to minimise disruption and support employee adoption.

Role modelling the behaviours that support and drive the Flash culture and values.

**Minimum Requirements**:
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree preferred.

Minimum of 8 years of experience in a technical role related to platform management, product integration, or similar.

Experience in Fintech environment

Proficiency in project management methodologies and tools.

Strong understanding of software development lifecycle (SDLC) and agile methodologies.

Familiarity with mobile device hardware specif

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