Senior Service Design Architect

1 day ago

Johannesburg, South Africa NTT Ltd Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**More about this career opportunity**

The primary responsibility of Service Design Architects is to execute the relevant business unit strategy through the development of sustainable, scalable, best practice service offers. Senior Service Design Architects work with Service Offer Management to define and scope new services and service capabilities. They interact with key stakeholders including Sales, Delivery, Platform and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.

**Key Roles and Responsibilities**:

- Design and development of paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
- Documenting Internal Service Definitions for new service offers and service capabilities.
- Facilitating ideation and design workshops to validate needs, and identify solution designs at a process, platform an organisation level.
- Ensuring that designs meet the common and specific design principles to be applied to a service.
- Leverage best practices in design thinking, scaled agile, ITIL, security - to design best-of-breed service solutions.
- Conceptualise designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
- Analyse pre-sales concepts and influence design decisions to ensure that they are operable, maintainable, scalable and robust through an end to end lifecycle.
- Plan design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organisational changes.
- Responsible for producing and maintaining all design documentation including blueprints and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
- Assesses architecture components and validates and verifies technical models to ensure risks are minimised and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.
- Share their expertise to the larger service development organisation on design thinking and scaled agile frameworks.

**Knowledge, Skills and Attributes**:

- A good understanding of the vast range of IT operations and NTT service offerings
- Knowledge and understanding of IT industry environment and business needs
- Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
- Strong communication skills (verbal and written) coupled with good questioning skills
- An expert in the design of procedures and technical features required to fulfill all the elements relevant to the service
- Demonstrated expertise on design thinking and scaled agile frameworks.
- Demonstrate good documentation skills, in particular business requirements
- Strong analytical and research skills
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
- Exhibit growing knowledge and passion for area specialization
- Good client relationship building and engagement skills
- Ability to persuade, negotiate and influence key stakeholders
- A go-getter with the ability to work in high-pressure situations
- Good conceptual insight and ability to think strategically
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage assigned work processes
- Service orientated individuals who are able to create client value whilst maintaining profitable business results

**Academic Qualifications and Certifications**:

- Typically requires significant related experience with a Bachelor’s or equivalent degree
- Leading SAFe
- ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent
- Certified in human-centred design/design thinking

**Required Experience**:

- Sound experience working in an Information Technology environment, particularly within IT Operations
- Moderate level of relevant experience in similar role within a related environment
- Previous experience in Operations Architecture, Service

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