Senior Services Architect

2 weeks ago

Johannesburg, South Africa Dimension Data Full time

Senior Service Architect

A strong background in object-oriented design, design patterns, and use of programming languages and frameworks is a plus. Are you looking for a great opportunity to make an impact on people's lives? Do you want to work in an innovative company that is constantly challenged to innovate and improve? We believe this Senior Service Architect was created for you Please read through and apply

The **Senior Service Architect **will be responsible for the delivery of ITIL-based service design and transition management services. This role is a great opportunity to work in an environment where you can make a real difference with your skills, knowledge, and experience.

**Your responsibilities will include**:

- Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering;
- Working as part of the team providing transition management support from new to mature solutions within their domain; Supporting change projects by ensuring that best practices are adhered to during all phases of implementation.

Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring); Identifying

**Requirements**:

- Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals
- Collaborates with others to plan, test, and implement new and existing projects within the organization.
- Demonstrates expertise in transitioning business processes from one phase of ITIL to another phase or phase change to another.
- Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFI’s
- Lead RFP responses for Managed Service requirements
- Work closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision making
- Design solutions for the client that will be commercially competitive whilst managing risk
- Develop a thorough understanding of the client’s business needs and technology strategy and uses this to define and build a managed service that aligns with the client’s technology objectives
- Design and communicate high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs define Service descriptions for proposed services that form part of Managed Services contract

Participate in contract negotiations

**Qualifications**
- Bachelor’s degree in Computer Science, Information Systems or related required
- At least 3 years of experience as a Senior Solutions Architect for an IT service provider.
- ITIL Certified.
- At Least 5 implemented managed services solutions

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