Campus IT Specialist: Ensuring Optimal IT Operations

1 month ago


Roodepoort, Gauteng, South Africa CTU Career Chatz Full time

Job Overview


The role of the Campus IT Specialist is to ensure that campuses operate at their highest standards from an IT perspective. This involves providing first-level support for staff and clients, troubleshooting issues, and monitoring the campus IT infrastructure.


Key Responsibilities:



  • To ensure that campuses are operational with minimal downtime and maximum efficiency.
  • Provide first-level support for staff and clients, addressing technical queries and resolving issues promptly.
  • Maintain accurate records of all tickets resolved, tasks completed, and time spent on activities.
  • Work closely with Head Office IT Administrators to ensure maximum staff and client satisfaction.
  • Assist in the implementation/execution of company development plans as needed.

Duties and Responsibilities:



  • Perform delivery, physical setup, installation, troubleshooting, and repair of all IT hardware, software, and networking.
  • Train users on software applications and systems.
  • Troubleshoot issues and outages, responding to equipment failure within an hour.
  • Conduct regular inventory counts to track equipment and maintain network cable and points in working condition.
  • Reset student Office 365 account passwords within an hour of query receipt.
  • Fulfill daily checklists of equipment availability and adhere to strict deadlines set by class schedules, meetings, discussions, and events.

Requirements:



  • 1-2 years' experience working with IT equipment, inventory, and first-level support.
  • Strong understanding of audits, inspections, and comparing data.
  • Proven ability to achieve goals and deadlines.
  • Punctual documentation and excellent interpersonal, customer service, analytical, and problem-solving skills.

Education and Certifications:



  • Microsoft 365 International exam (Advantage)
  • NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+

About CTU Career Chatz


CTU Career Chatz values innovation, collaboration, and continuous improvement. As a member of our team, you will have opportunities to grow professionally, develop new skills, and contribute to the success of our organization.


Estimated Salary Range: $60,000 - $80,000 per annum, depending on location and qualifications.



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