Southern Africa Tour Operations Specialist

3 weeks ago

Cape Town, South Africa Ventura TRAVEL Full time

Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person As the Operations team, our mission is to ensure smooth operations by providing outstanding quality in service and delivering prompt and accurate answer to stakeholders.

**_On daily basis, you will_**:

- Create reservations and operations of trips.
- Checking invoices, prepayments and expenses.
- Be the main contact person for service providers and tour guides.
- Negotiate with service providers: ensuring the highest quality standards and competitive provider prices for our growing portfolio of trips in different parts of the world, mainly Africa and Europe.
- Make decisions in favour of cost-efficiency without compromising on quality.
- Find quick and cost-efficient solutions to operational emergencies and support tour guides on the ground.

**_The basics you bring along_**:

- You set high standards of quality and know how to follow through.
- You are a great problem solver.
- You have great communication skills with a passion for accuracy.
- You have strong interpersonal skills and are fun to be around: your future colleagues will enjoy working with you
- You are tech-savvy, comfortable with and curious about new technologies
- Openness for feedback, eagerness to learn, improve and grow
- And last but not least: you bring a positive attitude, and you remain calm under stress.

**_You can impress us even more_**:

- Proficiency in German or French.
- Prior operational experience in Southern Africa and region.
- Prior operational experience in the tourism industry.

**_What we promise you_**:

- _Freedom to be creative in achieving results._
- _International & friendly working environment._
- _Quarterly_ Social Days and Team Events._
- _Work out of_ other offices_ in the Ventura network around the world._
- _Opportunity to constantly learn and grow._
- _We care about the well-being of your employees (regular O3, satisfaction surveys etc.)_
- _Yearly 2-week-offsite_, if we achieve our goals._
- _Participation in the overall company's profits._
- _Visit our_ Career Page_ to get more insights into our office life._

**_Confidentiality & Diversity_

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