Technical Service

1 week ago


Johannesburg, South Africa Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

We are hiring a Field Service Manager. You will be responsible for following task:

- Ensure compliance with the quality systems and the manufacturer's specifications.
- Developing leadership role in staff and customer education and management.
- Provide Technical support to Service Technicians and to Customers Products.
- Provide technical documentation to both internal and external customers.
- Provide an interface between Technical Service Manager and Service Technicians.
- Quote, repair and report on repairs: Investigate and evaluate faulty items and quote on the repairs accordingly. Ensure that repairs comply with quality standards of IEC and compile technical reports.
- Attend to customer callouts and arrange backup equipment: Liaise with internal and external customers, supply backup equipment and work according to deadlines. Ensure effective job card system and give feedback to customers when required.
- Training: Training of new technicians on products being repaired. Training of Technicians on new products as and when required. Training of Sales Staff as well as Customer Technical Staff on the Technical aspects of the various products.
- Reports: Assist Technical Service Manager with compiling and distribution of reports as and when required.
- Leadership: Active participation and management of projects/field service/field service repairs related to the tasks of the Technical team.
- Service spare parts level: Make sure to maintain a good level of spare parts in order to service the Service Schedule install base.
- Purchase orders (PO): To follow-up on PO's from customers to make sure Technical Service generates sales

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.



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