Product Owner

15 hours ago

Pretoria, South Africa CLS Human Capital Specialists Full time

**PRODUCT OWNER (Schools Administration Management Software)**

***

**Introduction**

An innovative and dynamic educational solutions and software company situated in Pretoria is seeking an analytical Product Owner with at least 6 years’ experience within the IT sector to become an integral part of their team.

***

**Requirements**:
**Minimum education (essential)**
- BEng (Industrial) Degree or BSC Information Technology Degree or similar

**Minimum education (desirable)**
- Certified Scrum Master

**Minimum applicable experience (years)**
- 6 years minimum, with 2+ years in a management role

**Required nature of experience**
- Business Analysis within the IT, software, education or ERP or education services. (SaaS models would be beneficial).
- Development of product and system specifications.
- Requirement gathering and documentation.
- Project Management.

**Skills and Knowledge (essential)**
- Practicing knowledge of SDLC.
- Knowledge of business/school management software development, deployment and maintenance.
- An in-depth understanding of User Experience design and Consumer products.
- Recruitment and effective management of employees.
- Excellent computer proficiency (especially in GSuite and MS Office Excel).
- Technical and functional writing skills (Proposals, pitches, demo content, product specifications etc.).
- Business process formulation and design.
- Technical Specification writing.
- Agile Project Management.
- Team management.
- Stakeholder liaison and reporting.
- BI Tools and interpretation thereof (e.g. Qliksense)

**Skills and knowledge (desirable)**
- SQL Knowledge.

**Key Performance Areas, Weights and Objectives**

**Team Coordination (20%)**
- Increase team’s effectiveness with the following:

- Recruitment, selection and orientation;
- Training and development;
- Assign accountabilities and plan;
- Monitor and appraise job and project results;
- Develop a climate for offering information and opinions.
- Ensure the team meets timelines and produces content of the highest quality, always maintaining the professional image of the product, both internally and externally.
- Ensure that the team has the support and resources it needs to thrive and develop professionally.

**Product Ownership (50%)**
- Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.
- Multi-task on a suite of projects and functions, all within different stages of development and implementation.
- Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs.
- Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.
- Compile relevant specifications documents.
- Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
- Ensure conformity of products to product requirements in terms of the Quality Objectives which includes regulatory and legislative compliance.
- Continuous improvement of existing products, systems and processes within the division.
- Identify issues, bugs, and bottlenecks and devise solutions to these problems within the division.
- Monitors external industry trends and how they impact the business model relating to the product domain.
- Follow and keep abreast of competitor developments and trends and use this information to develop strategies and plans that would result in a competitive edge.
- Plan and prioritise product feature and/ or process improvement backlog and the development thereof.
- Work closely with department leads to create and maintain business value and ROI.
- Analyse consumer trends and feedback relating to app usage, dropoff rates, screen interaction, rewards program opt-in rates, reviews, and general consumer sentiment.
- Continuously optimise and improve applicable user journeys through the SDLC process.
- Continuously develop and improve the behavioural science model relating to customer retention and opt-in rates.

**Business Processes and Strategy (20%**)
- Direct business process improvements, operationalization and optimization.
- Develop strategies for the implementation of products, projects or systems, including commercialisation, legal and operational aspects.
- Identify, analyse and report on risks, along with appropriate mitigation measures and implementation of these measures for said risks.
- Manage tasks and priorities within the team.
- Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.
- Effective stakeholder management (both internal and external).
- Drive a data-lead approach within the division, ensuring data is top of mind and considered across functions.
- Use data and insights to address and improve operational inefficiencies, lack of process adherence, and s

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