Front Office Associate

3 weeks ago

Pinetown, South Africa HotelJobs.co.za Full time

We are seeking a Front Office Associate / Receptionist for our Hotel in Durban, Pinetown

Main duties and responsibilities:

- Adhere to check in and check out procedures
- Regular updating of guest lists and forward to departments
- Reporting of faults using the maintenance log
- Close liaison with Housekeeping on check-outs
- Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum Guest Service Standards
- Ensure that all charges are correctly entered onto the guest's folio
- Adhere to credit control procedures
- Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department
- Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed
- Assisting guests when necessary
- Ensure that wake-up calls are accurately recorded and executed correctly
- Maintain a professional attitude when dealing with guests and staff members

Minimum qualifications and experience:

- Grade 12 (matric)
- Previous reception experience in a hospitality environment

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