Ems Operations Manager

5 days ago

Free State, South Africa Bluespec Holdings Full time

**Responsibilities**

**1. Operational Management**
- Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
- Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
- Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
- Coordinate with other departments to ensure seamless operations.

**2. Staff Management**
- Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
- Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
- Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
- Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.

**3. Resource Management**
- Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
- Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
- Manage procurement of medical supplies and ensure proper inventory control.
- Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.

**4. Compliance & Quality Assurance**
- Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
- Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
- Conduct audits and reviews of operational procedures to identify areas of improvement.
- Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.

**5. Strategic Planning & Development**
- Contribute to the development and implementation of strategic plans for the EMS department.
- Analyse operational data and trends to inform decision-making and planning.
- Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
- Participate in the development and management of the EMS budget, ensuring cost-effective operations.

**6. Crisis Management**
- Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
- Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
- Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.

**7. Stakeholder Communication**
- Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
- Represent the EMS department in meetings, forums, and public events.
- Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.

**Critical Experience**:

- Minimum of 5-7 years of experience in EMS, with at least 3 years in a managerial or leadership role.
- Proven track record in managing emergency medical operations and leading teams in a high-pressure environment.

**Minimum Education**:

- Matric
- Bachelor's degree in emergency medical care, Health Services Management, Business Administration, or a related field.
- Minimum of Intermediate Life Support.
- Registration with the Health Professions Council of South Africa (HPCSA).
- Additional qualifications in management or leadership are advantageous.

**Technical (systems) knowledge required**:

- Strong leadership and people management skills.
- Excellent organizational and time-management abilities.
- Proficient in the use of EMS-related technology and software.
- Strong problem solving and decision-making skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.

**Other requirements**:

- Valid driver's license with a Professional Driving Permit (PrDP).
- Willingness to work irregular hours, including nights, weekends, and public holidays, as required.
- Clear criminal record.
- Strong physical and emotional resilience.

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