Spa Manager

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Oversee all aspects of the operations of the beauty, health and wellness spa. As your core duties include managing staff, managing stock, managing stock usage, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. In addition, Spa Managers interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.

**Roles and responsibilities**:

- Demonstrate sincere customer focus and true appreciation for the guest experience
- Develop and implement spa goals, policies, and procedures
- Responsible for leading the efficient and effective spa operation including short and long-term strategic planning
- Develop and maintain an adequate professional product program
- Develop and maintain a retail product program
- Maintain establishment and employee professional code of conduct
- Maintain pricing integrity and spa standards
- Produce an annual marketing plan in conjunction with the hotel
- Assist with the annual public relations program, calendar of events, media etc.
- Identify new business and marketing opportunities
- Promote and sell customized spa programs to conference groups
- Ensure compliance with hotel policy and procedures
- Promote and sell customized spa programs to conference groups as required
- Manage, train and motivate all spa employees
- Perform department annual employee schedules and department payroll structures and basics to finance
- Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions and sales techniques
- Establish and maintain a professional business relationship with all vendors
- Ensure equipment and physical facility in peak condition including cleanliness and repair
- Develop, follow and ensure that all safety and emergency policies, procedures and practices adhered to
- Participate in the annual budgeting and forecast process
- Control costs of goods purchased, service supplied and labor necessary
- Attend hotel communication meetings regularly
- Minimum 5-year proven experience in a management position in a spa
- Experience in a luxury hotel an asset
- Demonstrated strong leadership, team, and communication skills are essential
- Ability to analyze and interpret the needs of clients
- Proven knowledge of cost analysis, fiscal management, and budgeting techniques
- Strong personal integrity with an innate desire to work in an ethical manner
- Demonstrate ability to lead and direct a multi-faceted team, including coaching and mentoring
- High organized, goal and results-oriented with the ability to execute plans and manage change effectively
- Strong ability in sales
- Highly detail-oriented exceptional organizational skills and able to handle multiple priorities under pressure
- Strong working knowledge of MS Word and computer literacy

**Please forward your CV with a recent profile, qualifications and recent profile photo.

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