Retail Sales Assistant

4 weeks ago


East London, South Africa Motivity (PTY) Ltd Full time

OVERVIEW OF THE ROLE

Store Controls and Management
- Ensure the store is fully operational at opening hour every morning.
- Be ready and in place to meet and assist customers.
- Drive sales to ensure sales targets are met and exceeded
- Assist fellow colleagues during busy periods and stand in for them during breaks and during periods of absence.
- Maintenance of the merchandise sections, in store promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines.
- Ensure the shop is clean and tidy always.
- Implement all required store processes
- Compile performance reports as required Stock Control
- Ensure effective stock control and loss prevention practices.
- Ensure the correct quantities are ordered timeously to meet customer demands and marketing initiatives.
- Ensure orders are placed with sufficient lead-time for the products to arrive at the store before stock shortages are experienced.
- Receive deliveries according to the procedure.
- Check that deliveries are correct, as per purchase order and that all stock is received in a good condition.
- Conduct spot checks on boxed items to ensure that they are in a good condition.
- Check all quantities and calculations on invoices and delivery notes for accuracy and required adjustments before goods are signed for.
- Conduct physical stock takes as required. Customer Service
- Assist Customers in the most professional and effective manner.
- Ensure the implementation of customer service-related best practice in conjunction with the company practice and service providers.
- Ensure that the walk-in customer service offered is of the highest standard.
- Assist with the escalated customer queries and complaints and ensure they are resolved satisfactory and timeously.
- Identify report and resolve and control failings affecting customer service.

Minimum Requirement

MatricSales or Customer Service CertificateMinimum of 3 years in a retail sales environment preferably in the telecoms industry.Cellular product and service knowledge is preferable.

**Job Types**: Full-time, Permanent

**Experience**:

- Sales: 1 year (preferred)

Application Deadline: 2023/03/26
Expected Start Date: 2023/04/01



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