IT Change and Release Lead

5 months ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 016941**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:IT and Telecommunications**Location**:Cape Town
- **Contract**:Permanent**EE position**:No**Introduction**
- We are seeking a proficient and experienced IT Change and Release Lead to provide specialist expertise in the design and end-to-end execution of IT change and release management strategies, policies, protocols and governance framework.**Job description**

**JOB OBJECTIVES**
- Define, develop, and manage IT change and release management standards, processes, protocols, and governance frameworks.- Coordinate the design, approval, deployment, and documentation of change release plans and schedules.- Lead Change Advisory Board meetings to review and assess impact and risks of proposed changes and releases, and manage the deployment and rollback plans and procedures to ensure that changes are executed in accordance with established policies and standards.- Ensure changes and releases do not compromise IT security by working closely with the IT security team and coordinating testing efforts with the testing team.- Develop processes for handling emergency changes and releases and coordinate activities to minimize disruptions to IT services and maintain service continuity.- Utilise and manage tools and software for change and release management, recommending improvements as needed.- Conduct post-implementation reviews to assess change and release success and gather feedback for future improvements.- Establish and maintain strong partnerships with key stakeholders, communicate deployment schedules, and provide updates to manage expectations.- Coordinate with vendors and third parties to ensure their services align with IT change requirements.- Lead change management analysts, set performance management plans, and ensure the team has the necessary skills and resources.- Maintain detailed documentation on IT change and release measures and incidents and prepare reports for management and key stakeholders consideration of decision making.**Minimum requirements**

**QUALIFICATIONS**
- Degree in Information Technology/Systems Engineering/Computer Science or equivalent qualification.- Relevant certification in Change Management and Release Control and Validation (RCV) will be an added advantage.- Project management experience an added advantage.**JOB-RELATED KNOWLEDGE & EXPERIENCE**
- 4-5 years (Diploma) or 3-4 years (Degree) experience in the IT environment or equivalent experience.- Strong knowledge of IT change management, administration and delivery principles.- Understanding of change management related legislation in the industry.- Understanding of IT Security principles.**JOB-RELATED SKILLS**
- Excellent written and verbal communication skills
Ability to manage ambiguity/ complexity
Able to cultivate innovation
Ability to collaborate cross-functionally
Ability to establish and maintain strong relationships with stakeholders at different levels
IT Change & Release Management
IT Governance Framework Management
IT Risk Management
Scenario Planning and Implementation
- **JOB-RELATED COMPETENCIES**
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Adapting and Responding to change
- Deciding and Initiating Action
- Presenting and Communicating Information

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