Chocolate Advisor

Our client is looking for a **Chocolate Advisor. **To be an ambassador of the company, ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals.

**Responsibilities**:

- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
- Greeting all customers, hosting and providing a memorable experience
- Educating and informing customers on chocolate products and handling them with passion and in-depth knowledge
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
- Awareness of daily sales budgets, actively upselling to increase customer transaction spend
- Inform all customers of current instore promotions, events, and directed information
- Provide customers assistance in the selection of quality products, encouraging additional sales
- Serving more than one customer at a time, acknowledging and communicating at all times
- Multi-task between completing store operational tasks and serving customers
- Processing the customer orders through the POS, cash handling and credit card transactions
- Own and manage individual tills, including counting floats and performing end of shift till procedure
- Preparing big customer orders
- Ensure complaints are addressed immediately by informing the Manager on duty
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
- Restocking and cleaning through the day

**Product Knowledge**
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging and category performance knowledge
- Comply with product management and handling procedures
- Compliance with food and hygiene and safety standards practicing good hygienic practices

**General**
- Work ethic to reflect the company's values and standards as outlined in the Credo and Policies & Procedures. Lead by example ensuring a harmonious and productive environment
- Record sampling and wasted products actively quality controlling products
- Perform open and closing procedures, signing off checklist
- Perform cleaning duties signing off checklist
- Perform temperature readings signing off checklist
- Maintain clean, tidy working areas at all times
- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
- Accepting courier deliveries and confirming all items are received against invoice
- Assisting in monthly stock counts
- Unpacking, moving and restocking products
- Using all instore equipment, machines and appliances

**Work, health and safety**
- Comply with all work health and safety requirements
- Report and damaged or dangerous equipment or property to management

**Manual Handling**
- Repetitive lifting and moving of stock which can weigh up to 12kgs per unit
- Moving stock from storerooms to front of house
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand
- Responsible and accountable in achieving individual goals and budgets
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team
- Immaculate grooming with excellent personal hygiene

**Key Skills**:

- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions

**Qualifications**:

- Previous experience in customer service
- Previous experience in a similar retail environment
- Grade 12
- Proficiency in Microsoft Office (specifically Excel and Powerpoint)
- Confident and interactive with a friendly disposition.