Chocolate Advisor

**Job Number**
- 70942

**Job Type**
- FT Contract

**Job Title**
- Chocolate Advisor

**Computer Skills**
- MS Excel,MS PowerPoint,Ms Office

**Industry**
- Food

**City**
- Cape Town

**Province**
- Western Cape

**Position Purpose**
- To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.**Customer Service and Sales**
- Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
- Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
- Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
- Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
- Awareness of daily sales budgets, actively upselling to increase customer transaction spend
- Inform all customers of current instore promotions, events and directed information
- Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
- Serving more than one customer at a time, acknowledging and communicating at all times
- Multi task between completing store operational tasks and serving customers
- Processing the customer orders through the POS, cash handling and credit card transactions
- Own and manage individual tills, including counting floats and performing end of shift till procedure
- Preparing big customer orders
- Ensure complaints are addressed immediately by informing the Manager on duty
- Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
- Restocking and cleaning through the day

**Product Knowledge**
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging and category performance knowledge
- Comply with product management and handling procedures
- Compliance to food and hygiene and safety standards practicing good hygienic practices

**General**
- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
- Record sampling and wasted products actively quality controlling products
- Perform open and closing procedures, signing off checklist
- Perform cleaning duties signing off checklist
- Perform temperature readings signing off checklist
- Maintain clean, tidy working areas at all times
- Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
- Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
- Accepting courier deliveries and confirming all items are received against invoice
- Assisting in monthly stock counts
- Unpacking, moving and restocking products
- Using all instore equipment, machines and appliances

**Work, health and safety**
- Comply with all work health and safety requirements
- Report and damaged or dangerous equipment or property to management

**Manual Handling**
- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
- Moving stock from storerooms to front of house
- Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand
- Responsible and accountable in achieving individual goals and budgets
- Good time management skills (multi-tasking and prioritizing)
- Self-starter with the ability to work individually and in a team
- Immaculate grooming with excellent personal hygiene

**Skills & Knowledge**
- Customer Service
- Sales skills
- Ability to handle cash and credit card transactions**Inherent Requirements**
- Requirements:
- Previous experience in customer service
- Previous experience in a similar retail environment
- Grade 12
- Proficiency in Microsoft Office (specifically Excel and Powerpoint)
- Confident and interactive with a friendly disposition.

**What Qualification**
- Grade 12

**Minimum Qualification**
- Matric

**Status**
- Available