Experienced Medical Receptionist

5 months ago

Johannesburg, South Africa iMedrecruit Full time

**Experienced Medical Receptionist Specialised Dermatology, Johannesburg North**

Our client, a specialist dermatologist based in the northern suburbs of Johannesburg, is seeking to recruit a professional medical receptionist who will attend to all the necessary responsibilities with professionalism and excellent patient care.

**Responsibilities**:

- Answering of all calls in a professional, courteous and efficient manner
- Take messages and ensure they are actioned by relevant person
- Maintain the issue logbook for all messages and matters that arise on a daily basis
- Managing the diary booking patient appointments, communicate billing policy to all new patients
- Preparing all files for following days appointments
- Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations
- Check that all patient details on file are still up to date and obtain new details if relevant
- Open accounts and capture all relevant information accurately on system for new patients
- Assist with contacting other doctors to obtain notes and referral letters if needed for a patients visit
- Assist with obtaining patient results and related correspondence
- Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure and to be hospitalised
- Prepare the hospital admissions and pre-authorisations
- Arranging the Anaesthetist for treatments
- Ensure all clinical notes are captured on the patient files post-treatment
- Assist with doctors reports, feedback/motivation/referral letters
- Prepare cost estimates
- Invoicing private accounts
- Cash and credit card payments, and receipting thereof
- Schedule all admin related appointments with the doctor and the various service providers
- Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc
- Maintain all supplier contracts and agreements
- Ordering stock from various places: pharmacies, stationers etc
- Support of various marketing initiatives
- Assist the doctor with all office admin related tasks
- Assist with personal assistance work

**Qualification and Requirements**:

- Matric
- At least 3-5 years' experience in a similar medical receptionist position

Computer literate

**Skills and attributes**:

- Strong interpersonal skills
- Professional communication skills
- Ability to work under pressure
- Ability to work independently as was as with a team
- Attention to detail
- Organized
- Computer literacy
- Ability to multitask
- Well-presented and professional
- Team player

**Working hours**:
Monday to Friday, 08h00 - 17h00

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