Trainer

2 weeks ago


Johannesburg, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The purpose of this role is to deliver, evaluate and report on all Business Unit specific

training within the operation, in order to ensure the Agents are ready and prepared to deliver

exceptional customer experiences.

**Working at NTT**

1. Training
- Deliver product, systems and customer experience training to all Agents
- Deliver refresher training as required
- Operates within agreed training schedule and meets quality standards
- Delivers induction training to all Agents
- Delivers on-the-job training
- Creates a training environment conducive to providing the best possible learning experience

2. Learning assessments
- Continually listens to live calls to identify any gaps to be remedied through the training experience
- Ensures completion of learning assessments and provides relevant feedback and recommendations for improvements to training delivery.
- Provides feedback on call-listening to Training Managers to ensure continuous improvement
- Identifies learners at risk of being incapable of fulfilling the Agent function and timeously communicates the risk to Training Managers.

3. Post-Training Support
- Coaches Agents in order to facilitate the transition from training to full function.
- Assumes responsibility for closing all learning gaps between training and ‘go-live’ to ensure all Agents are “workplace ready”

4. Administration and Record keeping
- Accurately records all learning and development interventions
- Updates all training material to ensure currency and accuracy
- Provides management with relevant training reports
- Ensures training manuals and aids are prepared for training
- Makes logístical arrangements for training

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


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