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Senior IT Service Business Manager

4 months ago

Cape Town, South Africa SET Recruitment Consultants Full time

**Senior IT Service Manager (Consumer Behavior)**

**R1.3m - R1.8m plus bonus**

**Cape Town**

Superb career opportunity with leading global FMCG Group. The Snr IT Service Manager works closely with our Consumer Experience (CX) function to develop and own the standard methodology regarding all client interfacing technology, including full project management, consumer technology processes, services, software, and data management.

**Key performance areas**
- Drive strong business alignment by collaborating with local/global digital departments to ensure IT B2C is considered in all relevant business initiatives/projects.
- Solve business problems by carrying out proof of concepts, projects, etc. with innovative approaches and project methodologies such as FastForward, Agile, SCRUM, Design thinking, etc.
- Co-lead major projects in the CX area through the provision of digital platforms that support the customer journey.
- Ensure that measures to improve quality and reduce risk are implemented in projects, such as risk analysis, impact assessments, needs assessments, financial analysis, test planning and execution, and contingency and deployment plans.
- Acquire functional and technical knowledge of business and IT processes and Analytics systems to ensure that day-to-day activities and business
projects are supported effectively.
- Ensure an excellent service is provided to business functions and drive continuous improvements in Analytics system focusing on vendor
management and system integration.
- Drive strong business alignment by collaborating with local/global digital departments to ensure IT B2C is considered in all relevant business initiatives/projects.
- Solve business problems by carrying out proof of concepts, projects, etc. with innovative approaches and project methodologies such as FastForward, Agile, SCRUM, Design thinking, etc.

**Qualifications and experience**
- Completed Relevant Computer Sciences, Information Systems, and /or Business Degree
- A minimum of 8-15 years of **IT service and data management experience**:

- Agile Certification (Agile PM, Scrum, etc.) is required
- ITIL v4 and COBIT certification is requirement
- Minimum 4 years of experience managing IT Projects within a **consumer space is crucial within a highly regulated environment**:

- Sound leadership experience

Relocation assistance offered.