Refunds Clerk

2 weeks ago

Johannesburg, South Africa Santam Full time

What will you do?

A position for a Refunds Clerk exists in the Group Finance, Credit Control team, based at Auckland Park.

The incumbent will play a key role in the Refunds team with the main responsibility of calculating, processing, and approving refund requests. What will make you successful in this role?

Processing refunds, accurately and timeously
Build effective working relationships with various stakeholders
Maintain a high level of customer service
Assisting with queries and providing back-up support in the team where required Qualification and Experience

Matric
Financial qualification would be beneficial
Minimum 2 years previous Credit Control experience in an insurance environment would be advantageous
Reconciliation experience Skills

Attention to detail
Must have analytical ability and be able to analyse data to solve problems and provide appropriate solutions
Strong client service orientation
Ability to work under pressure
Deadline driven
Excellent communication skills - all levels
Must be Computer Literate (MSExcel & MS Word)
JDE, Mainframe (Persetel) and Guidewire knowledge Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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