Traffic Management Operator
4 months ago
**JOB PURPOSE**:
To effectively detect incidents that occurs on the respective province's Freeway network and to dispatch the relevant assistance timeously in order to save lives and reduce traffic congestion.
**Education/Qualifications and Experience**:
- Minimum Grade 12 qualification
- Conversant in English and at least 1 other South African official language
- Proficiency in MS Office (Excel, Outlook, Internet)
- Previous Call center experience, Control room experience, or similar work environment experience would be an advantage.
**Skills**:
- Assertiveness
- Good people skills
- Ability to cope with unusual work schedules
- Team player
- Strong communication and writing skills
- Telephone etiquette.
- Multi
- tasking skills
**DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:
- Actively monitor and detect incidents within 3 minutes (on average) of their occurrence via the various detection methods:
- CCTV cameras
- Inbound Calls
- Twitter
- Radio
- Accurate logging and verification of all detected incidents
- Dissemination of information regarding active incidents to:
- Websites
- Radio stations
- Variable Message Signs
- Social Media
- Coordination with relevant response units during active incidents
- Monitor, record and report all roadside and Traffic management Centre equipment malfunctions
- Accurate and timeous completion of all administrative functions related to Key Performance lndicators.
- Capture all relevant data accurately and completely on relevant traffic management platforms.
- Manage all incidents in accordance with Standard Operating Procedures
- Monitor and report all system failures and problems to the shift supervisor
- Monitor and report all road and roadside damages to the shift supervisor
- Ensure that the relevant equipment on the assigned section of the road is working
- Ensure the completion of all incident folders with the relevant snapshots and incident videos extracted
- Assist the supervisor with ad hoc tasks
- Complete and submit time sheets accurately and timeously
- Attend and take minutes of staff meetings when required
- Complete and distribute the shift reports as and when requested
- Assist in identifying possible incidents for debriefing
These duties may be reviewed, from time to time, based on legal or business requirements to ensure overall efficiency of NETRONIX business and operational requirements. (Any deviation from the above may result in the necessary performance management steps to be taken against the individual.) This will form part of the Employment contract once the individual is employed.
Applicant should reside in PMB with own vehicle.
Pay: R7 000,00 - R8 000,00 per month
Ability to commute/relocate:
- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2024/09/13
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