Workshop Manager
6 months ago
As the Workshop and Field Service Manager, you will be responsible for managing workshop and field service maintenance activities for a manufacturing company. You will supervise, mentor, train, evaluate, and discipline direct reports. Your role will also involve attending breakdowns promptly and efficiently, managing maintenance and repair costs within budget, and ensuring the sound maintenance of hire equipment to minimize breakdowns.
**Key Responsibilities**:
- Manage workshop and field service maintenance activities
- Supervise, mentor, train, evaluate, and discipline direct reports
- Attend breakdowns promptly and efficiently
- Manage maintenance and repair costs within budget
- Ensure sound maintenance of hire equipment to minimize breakdowns
- Ensure equipment is maintained, repaired, and serviced in accordance with company procedure and OEM specifications
- Ensure each hoist and associated components have a work history to satisfy Driven Machinery Regulations (DMR) and OEM requirements
- Perform load testing services promptly and in a professional manner, in accordance with OEM specifications and prevailing legislation
- Conduct quality checks to ensure work is carried out thoroughly by workshop technicians and yard team
- Establish and maintain excellent customer relationships
- Work closely with the Sales Team and Customers, providing prompt feedback, advice, and resolving issues
- Assist technicians with troubleshooting and problem-solving, both in the workshop and remotely
- Health & Safety Environment: Strive for zero harm in health, safety, and environment; identify potential hazards and mitigate risks; ensure risk assessments are carried out; maintain high standards of workshop housekeeping and operating practices
- Keep up to date with equipment maintenance best practices
- Ensure Field Service Technicians comply with client site safety and security requirements
- Maintain the company's ISO certification
- Adhere to ECSA Rules of Conduct and the Code of Conduct for LMI’s
- Carry out training as and when required
**Maintenance**:
- Ensure rental fleet is appropriately maintained and enough equipment is available in a rental state to meet operational requirements
- Ensure scheduled maintenance is carried out
- Control maintenance costs
- Keep required machine maintenance records
- Reduce breakdowns
**Qualifications and Experience**:
- Minimum Grade 12
- Relevant trade preferred
- LMI registration preferred
- Minimum 10 years’ experience servicing and maintaining SAE
Pay: R40 000,00 - R50 000,00 per month
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