System Administrator

2 months ago


Parow, South Africa The Foschini Group Full time

**Job ID**:15957**Position Type**:Part-Time**Job Function**:Administration / Support**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**The Telemarketing Department in TFG Financial Services is in need of your strong systems knowledge and organisational skills.**

**Your key outputs will include**:

- Ensuring that all Telemarketing systems are operational - training will be provided
- Log Incidents relating to system problems with the Infotec Service desk & support functions
- Schedule & run Unified IP reporting - training will be provided
- Compile Agent and Systems reports
- Compile & analyse system trends
- Assisting Supervisors with agent and customers queries
- Assist Supervisors with agent desktop hardware issues
- Providing assistance in resolving System Queries
- Ad hoc system administrative duties as delegated by the manager
- Matric
- Minimum 1 Year Contact Centre experience
- Completed or working towards a relevant Degree/Diploma in Information Technology (Advantageous)
- IT/Systems background would be advantageous
- Numerical & analytical ability
- High level of accuracy and attention to detail
- Deadline driven
- Ability to troubleshoot and problem solve
- Ability to define and follow processes
- Familiarity with desktop hardware, Windows operating systems & Excel
- Good interpersonal skills
- Ability to work independently and in a team
- Dialler environment is advantageous
- Excellent organisational skills



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