Call Centre Agents
1 week ago
Beagle Watch Armed response, a Prosegur company in Johannesburg, is currently looking for Call Centre Agents (Controllers). It is a permanent position.
**Essential Requirements**
- Matric
- PSIRA Registered Grade C
- Listener suite Experience will be an advantage
- 3 Years Call Centre (Alarm monitoring) Experience
- Must demonstrate excellent communication written and communication skills
- Be able to work under pressure
- Must be energetic & highly motivate
- Must be willing to work in shifts
**Duties and Responsibilities**
- Alarm Monitoring
- Make telephonic contact with clients on receipt of all alarm activations.
- Log and capture all relevant and important information on the Listener Monitoring System, such as names, fault reports and service requests, details of incidents, possible descriptions of suspects, telephone numbers etc.
- Ensure all relevant information gets relayed to Dispatcher and Shift Manager.
- Handle incoming calls and emergency lines as efficiently as possible.
- Liaise and communicate with internal departments to ensure service delivery.
- Carry out clients’ requests and ensure necessary feedback is provided.
- Assist with dispatching duties as required.
- Assist in general control duties as required.
- Complete work as quickly and efficiently as possible.
Pay: R7,400.00 - R7,600.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- Do you have a valid PSIRA Certificate? (required)
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