Virtual Graduates Trainee

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.

**Job Description**:
Key Accountabilities

Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.

Accountability: Reduction of customer attrition.- Speaks to customers to ensure that their needs are identified and advises various options.- Adheres to shared company values and service standards with regard to customer interaction.- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.- Communicates with the customer according to company standards.- Address the customer’s need with product knowledge that is technically accurate.- Preparation for the outbound call, providing alternative products solutions were applicable.

Accountability: Information management.- Update the system with accurate information to inform accurate reporting

Accountability: Adherence to risk and governance- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.- Participate in survey (EOS) and in findings action plans.- Support BSSA CSI initiatives.- Adherence to NCA, FICA and FAIS legislation.- Comply with Risk and Control Activities and adherences.- Comply with all Human Resources policies and procedures- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.

Accountability: Training and development- Participate in all scheduled training and multiskilling opportunities.- Participate in coaching sessions.- Owning and being proactive about own training and development.- Participate in idea sharing through pitch in initiative.- Complete all compliance training within prescribed timelines.

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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